Regional Technical Advisor - Midwest

Job Description

Job Description

Responsibilities:

The Regional Technical Advisor will be responsible for the technical support of key Culligan customers within the Midwest area ( IL, IN, MO, WI, MN, IA), including troubleshooting assistance, product & water technology training, quality reporting, C&I project assistance, product field testing, and matters of customer satisfaction. Culligan key customers include; franchise dealerships, Industrial end-users, National Accounts, mechanical contractors, and partners in retail products. Support of Culligan products includes standard Culligan-branded products, modified-standard equipment, special engineered systems, and alternative channel products.

Specific Job Function:

• Report regularly on support provided in the region as well as travel-related expenditures.
• Schedule and conduct regular product training meetings and seminars for dealership associates including service, sales and office staff.
• Conduct periodic Certification Training at Rosemont World Headquarters for Household and Commercial focus areas.
• Provide on-site product support, installation supervision, and operator training on Commercial and Industrial products.
• Participate in two-way communication on product and service-related information Quality Assurance and Product Management.
• Support sales growth opportunities through teamwork with Regional Sales Managers, Commercial Sales Managers, and National Accounts teams.
• Other duties as assigned.

Requirements:

• High School Diploma or GED required; College or technical degree preferred.
• Experience: 5 years in the water treatment industry.
• Classroom instructor or teacher is highly desirable.
• Proficient computer skills and experience with Microsoft Office (Outlook, Excel, Word)
• Strong mathematical skills required including understanding of reference materials such as tables and charts.
• Ability to read and understand plumbing, piping and electrical wiring diagrams
• Good mechanical aptitude required; must be able to detect cause of failure in water treatment system components. Experience in troubleshooting simple electrical circuits using handheld meters.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position.

Resourcefulness Customer Focus Team Player Organization/Planning

Passion Integrity Independence Accountability

Communication Technical Skills

Target Salary Range: $70,000 – $95,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k).

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