Sales Operations Specialist (Inside Sales)

Position Overview:

Sales Operations Specialist (Inside Sales)

📍 Location: Bloomingdale, IL
🕒 Schedule: Monday–Friday | 8-hour shift
💰 Compensation: $70,000 base + 10% Merit-Based Bonus
📄 Position Type: Full-Time

Why Join Big Bolt LLC?

Established in 1977 and headquartered in Bloomingdale, IL, Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer. Big Bolt focuses on producing non-standard, custom fastener solutions that customers won’t find off the shelf—delivered with market-leading turnaround times.

At Big Bolt, quality, precision, and customer service drive everything we do. Join a collaborative, growth-oriented sales team where strong performance is recognized and career advancement is encouraged.

What We Offer:

✅ Health, Dental, Vision & Life Insurance
✅ Disability Insurance & Health Savings Account (HSA)
✅ 401(k) with Company Matching
✅ Paid Time Off
✅ Merit-Based Bonus Program
✅ Career Growth Opportunities within the Sales Team

Your Role as New Business Development – Sales:

Under the direction of the VP of Sales, this role supports new and low-spend customers to improve the customer experience while increasing revenue. Sales Operations Specialist (Inside Sales) serves as a key point of contact for customers, manages quotes and orders, and ensures accurate sales documentation within Big Bolt’s ERP system.

This position represents a mid-point career progression opportunity on the Sales Team, offering long-term advancement for strong performers who consistently demonstrate sales, communication, and organizational skills.

Key Responsibilities:

🔹 Sales & Order Management

• Enter sales quotes and orders into NetSuite ERP

• Prepare, update, and maintain sales quotes, including identification of routing steps when required

• Manage quotes, orders, and communications through customer portals

• Follow up with customers on open sales quotes

🔹 Customer & Internal Communication

• Maintain regular contact with customers to support engagement and satisfaction

• Communicate with Sales Engineers as needed

• Coordinate across Sales, Quality Control, Purchasing, and Shipping on open quotes and orders

🔹 Problem Resolution & Process Support

• Resolve order issues by reviewing sales data and work order history

• Assist with resolving material-related issues, including:

  • Material shortages

  • Inventory discrepancies

  • Operational errors

  • Material receipt discrepancies (multiple heats or partial deliveries)

• Execute RMAs and monitor returned material to support rework orders

• Review customer credit requests and submit to Accounting

• Recommend and assist with implementation of sales process improvements

🔹 Other Duties as Assigned

What You Need to Succeed:

✔ Key Competencies:

• Strong written and verbal communication skills

• High attention to detail with strong organizational skills

• Ability to prioritize multiple tasks in a fast-paced environment

• Customer-focused mindset with a passion for service excellence

• Strong collaboration skills across cross-functional teams

✔ Qualifications:

• Associate’s Degree (Business Administration or related field preferred)

• 5+ years of sales experience

• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Experience using ERP and CRM systems

• Prior fastener industry experience is a plus, but not required— eagerness to learn is essential

📢 Apply Today!

Take the next step in your sales career with Big Bolt LLC , where precision manufacturing meets customer-focused solutions and long-term growth opportunities.

Pay Range: Starting from USD $71,000.00/Yr.