Customer Service Associate Rolling Meadows

Driven Car Wash
Wheeling, IL

Job Description

Job Description

Customer Service Associate (CSA)

Position Summary

Driven Car Wash is looking for energetic, outgoing, and customer-focused individuals to join our team. Customer Service Associates play a key role in creating a great experience for our guests by assisting customers, promoting memberships, ensuring safe vehicle loading, and maintaining a clean and welcoming site.

What You’ll Do

As a Customer Service Associate, you’ll spend most of your shift interacting with customers and supporting daily site operations. Responsibilities include:

  • Greeting customers and providing exceptional customer service.
  • Explaining wash packages, membership options, promotions, and the Driven Car Wash mobile app.
  • Encouraging membership enrollment, loyalty program participation, and customer reviews.
  • Assisting customers with questions and helping resolve concerns.
  • Performing quality checks to ensure customers have a positive experience.
  • Safely loading vehicles into the wash tunnel and directing traffic flow.
  • Rotating between customer service and tunnel operations throughout the day.
  • Assisting with vacuum area upkeep, trash removal, and maintaining clean customer spaces.
  • Restocking detail carts and other customer amenities.
  • Completing lot checks and monitoring site cleanliness and safety.
  • Participating in periodic tunnel maintenance, including cleaning tunnel walls, power washing, and trench cleanings.
  • Following all company safety policies and operational procedures.

Qualifications

  • Strong customer service and communication skills.
  • Positive attitude and willingness to engage with customers.
  • Sales experience is helpful but not required.
  • Ability to work outdoors in varying weather conditions.
  • Ability to stand, walk, bend, lift, and remain active throughout an entire shift.
  • Reliable, team-oriented, and eager to learn.
  • Must be at least 18 years old.

What We Offer

  • Competitive hourly pay plus performance incentives.
  • Flexible scheduling.
  • Paid training.
  • Advancement opportunities.
  • Employee car wash benefits.
  • Fun, fast-paced team environment.
  • Paid Time Off for eligible employees.

Posted 2026-06-25

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