Customer Support Representative
- Responds to incoming phone calls, emails, and system submitted support requests
- Troubleshoot and recreate reported issues in software and applications
- Document incoming support requests in designated call system
- Escalate issues per defined process
- Assist program support in researching and responding to customer requests
- Additional tasks as assigned
- High school diploma
- A minimum of 2 years’ experience in customer support
- Associates degree
- 3 years’ experience in customer support
- Knowledge of hospital systems and processes
- Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint)
- Experience with Customer Management and Support tools
- Ability to contribute to solutions which meet the needs of the business
- Ability to meet deliverable deadlines
- Excellent interpersonal, verbal, written, communications, and consulting skills
- Ability to adapt
- Standard working hours 9:00am to 5:30pm CST with after hours or on-call support as needed on weekends and holidays.
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
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