Service Advisor | Gerald Kia of Naperville

Job Description

Job Description

Gerald Kia of Naperville Service Advisor

Tired of working bell to bell?

Does 45 hours and a 5 day work week sound good to you?

When was the last time you got to take an hour lunch break?

Schedule

Monday - Friday 8-6 (Service is closed 12:00-1:00 for lunch)

Saturday 7-2 (Once per month with a day off during the week)

Job Description

We are looking more than just Service Advisors, we need people skilled in customer service and sales.

Experience with Hyundai, Genesis, or Kia strongly preferred.

Experience with DealerTrack and X-Time a plus.

Must have a history of good CSI

Job Responsibilities/Skills

• Customer interaction: Greeting customers promptly and courteously, actively listening to their vehicle concerns, and explaining potential repair needs clearly.
• Organizational skills: Managing multiple repair orders simultaneously and keeping accurate records.
• Computer proficiency: Familiarity with dealership management systems for scheduling, repair order creation, and customer information.
• Vehicle inspection: Performing basic visual inspections of the vehicle to identify potential problems.
• Repair order creation: Writing detailed repair orders, including symptoms, suggested repairs, parts needed, and estimated costs.
• Cost estimation: Providing accurate cost breakdowns for repairs, including labor and parts.
• Communication with technicians: Relaying customer concerns and repair details to the technicians and coordinating with them throughout the repair process.
• Service scheduling: Scheduling appointments for maintenance and repairs.
• Customer updates: Keeping customers informed about the status of their vehicle repairs.
• Warranty verification: Checking warranty coverage for necessary repairs.
• Selling services: Recommending additional services or maintenance based on vehicle needs, provide accurate estimates of repair or maintenance costs.
• Keep customers informed: Follow up on each repair and keep customers informed of progress or delays
• Completed repairs: Notify customers when vehicles are ready for pick up
• Cashiering: Review and explain repairs and associated costs with customers
• Customer Satisfaction: Handle minor customer concerns and complaints
• Customer satisfaction escalation: Keep Service Manager & Director informed of all problems or potential problems
• CSI: Maintain Customer Satisfaction Index score at or above regional and district average

Benefits

• Pay range for this position: $52,000 - $120,000.
• Exact compensation may vary based on several factors including but not limited to: skills, experience, and education.
• Medical insurance with HSA including employer match contributions
• Dental Insurance, Vision Insurance, Life Insurance.
• Paid Maternity Leave
• Paid sick or personal time after 90 days of employment
• Paid vacation after one year of service
• 401k retirement account with annual lucrative employer match after one year
• Ancillary supplemental products available.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.