Inbound Call Center Representative

Job Description

Job Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Join a team where your voice makes a difference!

WE WANT YOU ON OUR TEAM!

*** This is a fully on-site position. Remote or hybrid work arrangements are not available at this time. ***

“ The starting rate of pay for this role is $19.99 per hour for candidates with a minimum of one (1) year of experience in a call center or financial institution,

with a higher rate of pay available based on additional years of relevant experience.”

We are always looking for great people to join our Member Contact Center. We welcome your application and will contact you if a future opportunity matches your skills and availability.

As the Inbound Call Center Representative , you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

As the Inbound Call Center Representative, you will:

• Handle high – volume inbound calls with professionalism, empathy, and efficiency
• Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
• Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
• Build trust and genuine connections with each member thought active listening and clear communication
• Uphold the GLCU’s values and standards of greatness in every interaction

What You’ll Bring:

• Call center experience in a high-volume call center or high - volume phone environment or financial institution, preferred
• Proven experience to become proficient with multiple software systems
• Passion for helping others and making a difference
• Excellent communication skills, especially over the phone
• Quick learner with ability to navigate multiple software tools with ease
• Calm under pressure and adaptable in a constantly changing environment
• Strong attention to detail and a drive to go above and beyond for every member.

Why Join Us?

At Great Lakes Credit Union, we’re more than a workplace- we’re mission. Every call you take is a chance to make a financial impact and build lifelong member relationships. You’ll join a supportive team, gain valuable experience, and help shape the future of member service excellence.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Please note the schedule for this position is Monday - Saturday (with one day off during the week when scheduled to work Saturday).Monday - Friday 8:30 am- 6:00pm
Saturday 9:00am-2:00pm