Customer Success

Description

Customer Success

At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product Management & Strategy, and providing both Technical and Business Support to our clients. 

What You Will Do:

• Lead and support customer onboarding and implementation for the Bectran platform. 
• Collaborate in product enhancement by understanding customer needs and crafting tailored features/workflows. 
• Prioritize product development based on customer feedback and software development cycles. 
• Conduct engaging product demonstrations for potential clients using online conferencing tools. 
• Provide comprehensive customer support to existing clients via phone, email, or support tickets. 

Requirements

What You Need to Be Successful:

• Bachelor's degree. 
• 1-3 years of experience in a technical or business client-facing role (Preferred but not required). 
• Strong passion for application functionality and design. 
• A natural ability to understand and articulate software features. 
• Proven track record in building and maintaining strong client relationships. 
• Exceptional communication skills. 

Who We Are:

Since its inception in 2010, Bectran has pioneered cost-effective credit management and accounts receivable automation solutions for all sizes of organizations. Bectran’s SaaS solutions — credit, collections and accounts receivable — provide seamless user experiences across various industries and empower users with robust credit evaluation services, providing more oversight, control and efficiency to companies of all sizes.

Our dedication to improving the efficiency of the order-to-cash cycle has helped companies cut down the time to process and approve credit by over 90% while significantly lowering the risk of default. We are committed to helping businesses make the transition to powerful SaaS technology solutions that save you time and money.

Compensation & Benefits:

In accordance with Illinois' pay transparency requirements, we are committed to providing clear compensation information. The pay range for this position is $60,000-$70,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Pay ranges are subject to change based on evolving market conditions or business needs. 

In addition to competitive pay, Bectran offers a comprehensive benefits package, which includes: 

• 100% paid medical coverage through Blue Cross Blue Shield (choice of PPO and HSA plans). 
• 100% paid dental, vision, and life insurance through MetLife. 
• Options to participate in Health Savings Account (HSA) and Flexible Spending Account (FSA) plans. 
• Short-term and long-term disability (STD/LTD) plans available for employee election through MetLife. 
• Retirement savings plan with a 401(k) offering Roth and traditional contributions through Principal. 
• 15 days of Paid time off (PTO) and 8 holidays off annually.

EEO Statement:

Bectran is an equal employment opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bectran embraces diversity and promotes a culture of equity and inclusion where every individual is empowered to thrive. Employees are valued for their skills, experience, and unique perspectives. This commitment is reflected in our company policies and practices and is a fundamental principle of how we conduct business. 

Application Instructions:
To apply, please submit resume through the listed posting or at our webpage: Applications will be accepted until the position is filled or the posting is removed.

Applicants with disabilities may contact us at [email protected] to request reasonable accommodations during hiring.

As Bectran continues to expand in the Fintech industry, we are looking for talented and passionate individuals to enhance our Customer Success team. If you're eager to contribute, tackle complex challenges, unleash your potential, and grow professionally, we are excited to hear from you!