Automotive Service Advisor

Shields Ford is seeking a professional and customer-focused Service Advisor to join our team in Rantoul. This position is responsible for welcoming customers, understanding their service needs, coordinating repair schedules, and ensuring clear communication throughout the process. Compensation & Benefits * Competitive Pay * Flexible Working Hours * Health Insurance * PTO & Sick Leave * 401(k) Responsibilities * Warmly greet customers and gather their vehicle information * Accurately document all customer concerns and vehicle symptoms * Recommend maintenance services based on vehicle age, mileage, and history * Prepare clear and accurate cost estimates for parts and labor * Schedule and follow up on service appointments * Monitor vehicle progress and provide timely updates to customers * Ensure final invoices match the work performed on the repair order * Explain completed repairs and associated charges to customers Requirements * Previous experience at a Ford dealership is preferred * Ability to identify issues quickly and accurately * Strong knowledge of automotive systems and maintenance * Proven track record of delivering excellent customer satisfaction * Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant * Energetic, positive, and professional demeanor * Desire for a long-term career with a growing organization * Integrity, reliability, and strong communication skills * Proficiency with computers and willingness to learn new systems * Ability to stand for extended periods and lift up to 50 pounds * High school diploma or equivalent About Shields Ford At Shields Ford, you’ll be part of a dealership that values your expertise and dedication. We’re proud to provide a supportive environment where you can grow your skills and build a long-term career. Shields Ford is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by federal, state, or local laws.