Workforce Analyst Contact Center
- Education: High School/GED
- Experience: 3 years of experience in scheduling, staffing analysis, or workforce management
- 2 years of experience in a call center environment
- Experience using reporting tools
- Other skills/knowledge: Customer service and communication skills, including patience and flexibility with a variety of user knowledge levels and skill sets.
- Education: Associate's Degree
- Other skills/knowledge: Familiarity with OSF services, organizational practice, principles, and mission.
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