Account Representative

Who We Are:

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary Purpose:

Establish, develop and maintain professional relationships with the key managers and decision makers of assigned customer accounts. Leverage internal and external relationships in the development of business plans to meet customer needs regarding service delivery, billing and credit issues. With consult from Regional Manager or Sr. Account Representative, perform account management tasks, i.e. creation of Business Plans, development of critical facility information, monitor billing/ credit issues, secure load response commitments, process new business requests, respond to reliability issues, provide outage management information, maintain accounts in Customer Relationship Management database. Be available for after-hour duty responsibilities. Provide open communication with customers concerning: Rate changes, Customer Choice, Energy Efficiency Programs and emergency response to drive and improve customer satisfaction.

 

Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.

Primary Duties:

• Act as single point of contact to Large Commercial and Industrial customers to improve customer satisfaction. Responsibilities include, but are not limited to, coordinating the work of multiple departments to affect the installation of new or expansion of existing electric service, presentation and execution of all appropriate service contracts and associated paperwork (where applicable), and coordinating restoration and analysis of interrupted service, including providing 24/7 on-call accessibility.
• Establish and develop strong professional relationships with the decision makers and key managers of assigned accounts with the intent of implementing customer load management strategies, which benefit the company through providing curtailment during peak load periods.
• Create Key Account Business Plans and develop critical customer facility information to maintain record of customer information and business overview. Gather relevant information regarding service issues, equipment overview, on-site generation, etc. May consult with Regional Manager or Sr. Account Representative.
• Effectively manage outstanding customer debt with the timely resolution of billing and credit issues. Proactively establish customer payment procedures, which minimize exposure to bad debt and maximize the company's margin.
• Communicate company policies and procedures to the customer regarding rates and riders, including changes and additions that could impact the customer's energy management and purchasing.
• Input and maintain all specific and pertinent customer information utilizing Customer Relationship Management database for use in gathering intelligence on customer operations.

Job Scope:

• Work routinely involves internal and external issues that require superior resolution regarding customer satisfaction, electric service delivery and billing/credit issues. Contact requires tact, persuasiveness, and coordination capabilities to facilitate this work process.
• Daily activities are direct in nature with an emphasis on providing assigned customers a single point of contact termed

Minimum Qualifications:

• Minimum Bachelor's degree with 2-5 years' experience, or in lieu of a degree, must have minimum of 6-9 years of diverse business experience, either internally or externally.
• Emphasis should be in customer service and sales.
• Excellent written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building, sales and negotiation experience, and customer service orientation.
• Works with regular guidance.
• Job requires a valid driver's license and use of personal vehicle.
• Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.

Preferred Qualifications:

Bachelor's Degree is strongly preferred, in the business or engineering field.

Benefits:

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $74,400.00/Yr. – $102,300.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.