Key Account Specialist

Job Summary: Responsible for managing the post-sale process, activities for key accounts, and delivering customer service with a commitment to customer satisfaction. Serving as a liaison between the client, sales, and various internal departments to ensure aseamless sales experience through communication and customer advocacy. Supervisory Responsibilities: This position has no supervisory responsibilities. Duties/Responsibilities: Processing purchase orders and change orders. Responsible for customer relationship management on the assigned accounts. Responsible for post-sale account management, including account performance reviews, key metric analysis, and lead corrective action implementation. Manage and coordinate projects for key accounts. Partner with sales to support opportunities in the pre-sale stage. Process sale samples, warranty, and field trial orders. Track field trial progress and provide strategic insight for improvements. Provide input on inventory planning, forecasting, and inventory management strategies. Collaborate with Supply Chain on production planning adjustments to align with customer delivery needs. Resolve daily operational matters like backlog, shipping and billing discrepancies, return orders, and customer complaints. Perform other duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Strong customer focus and relationship-building skills. Strong analytical and problem-solving skills. Excellent organizational skills and attention to detail. Excellent time management skills. Education and Experience: Bachelor's degree in business, supply chain, logistics, or related fields. 5 years of account management or customer service experience in a manufacturing or distribution environment. An equivalent combination of education and experience will be considered in lieu of a degree. Project Management experience desired. Experience in forecasting through accurate data analysis and strategic modeling techniques. Knowledge of Microsoft Office (Word, Excel, and PowerPoint). Physical Requirements: The physical demands described are representative of those that an employee must successfully perform. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees must regularly lift and/or move up to 10 pounds. Work Environment: The work environment characteristics described are representative of those an employee encounter while performing the essential job functions. Employees regularly work in an office environment.