Drayage Operations Manager - Commercial Focus
Job Type: Full-Time | On Site Role Overview
Our client is launching a brand-new drayage division, and they’re looking for an experienced leader to build it from the ground up. This is a high-impact, ownership-driven role where you’ll have full autonomy to design the service offering, establish operational infrastructure, and scale a team as volume grows. You’ll initially operate cradle-to-grave while laying the foundation for a high-performing department that integrates seamlessly with the broader brokerage. Key Responsibilities
Build & Launch the Division
- Define the drayage service offering, pricing structure, workflows, and SOPs.
- Establish scalable operational processes for port coordination, carrier management, compliance, and customer communication.
- Create strategic growth plans tied to volume, profitability, and personnel needs.
- Manage day-to-day drayage operations including port operations, steamship line communication, chassis logistics, scheduling, and shipment execution.
- Work cradle-to-grave in early stages while developing future team structure.
- Track and report KPIs including revenue, margin, performance, and customer Ensure compliance with all port, safety, and regulatory requirements.
- Grow business through existing customer relationships and new opportunities.
- Develop strategic partnerships with ports, carriers, and key stakeholders.
- Negotiate rates and agreements while maintaining strong customer retention.
- Recruit, hire, and lead a high-performing drayage team as the division expands.
- Provide coaching, performance management, and continuous improvement leadership.
- Foster a culture of accountability, collaboration, and high service standards.
- Minimum 5 years of drayage and brokerage experience, including operational and commercial responsibility.
- Deep knowledge of port operations, container drayage workflows, steamship lines, and chassis management.
- Demonstrated success in launching or scaling a service line or team.
- Strong sales acumen with the ability to win, retain, and grow business.
- Entrepreneurial, self-directed, and comfortable building from scratch.
- Excellent communication and relationship-building skills.
- Proficiency with TMS systems (McLeod preferred) and Microsoft Office Suite.
- Base salary: $70,000 – $90,000 DOE + bonus/commission potential
- Full-time schedule
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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