Service Catalog Analyst

Description

SAIC is seeking a Business Systems Analyst to support an IT Service Management and User-Centric effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate shall, as the Service Catalog Analyst, synchronize efforts with the government IT Service Portfolio Manager, or equivalent, and produce customer-based additional information for each defined service, map service delivery tasks, and coordinate with Service Owners and Managers, as appropriate, to deliver service offerings to customers.

Responsibilities:

• Define and maintain the Service Catalog utilizing government furnished technology.
• Ensure accuracy, completeness, and accessibility of offerings within the Service Catalog.
• Support service management processes through coordination with other processes, alignment with business needs, and approved service level agreements.
• Provide a consistent approach to service offering administration through development and publishing of templates for service data recording.
• Align task actions for services that can be easily and efficiently developed to meet customer requirements and requests.
• Coordinate with appropriate stakeholders when a new or changed service is to be deployed to ensure service request and delivery actions are developed in the IT Service Management System of Record.
• Documents required actions and tasks prior to service implementation ensuring coordination and approval with all required stakeholders is performed and the offering is appropriately scoped.
• Achieving an overall improvement in the quality of IT service within the imposed design constraints by reducing rework once the services have been transitioned into the live production environment.
• The contractor shall schedule and document all required meetings and documentation for historical reference for all service offerings regardless of active, inactive, or retired status in support of service offering administration, improvement, and business needs.

This position is for Monday through Friday, normal business hours.

Qualifications

Required Qualifications:

• BA/BS
• 5+ years of experience
• DoD Secret clearance
• ITIL 4 Foundations certification
• ServiceNow Certified System Administrator certification (within six (6) months of start)
• Experience with formal system development methodologies including Agile
• Experience working in a team-oriented, collaborative environment
• Experience with business process modeling
• Experience eliciting and documenting service delivery requirements and workflows
• Experience working with ServiceNow low-code/no-code capabilities and standards
• Experience working with Microsoft SharePoint
• Experience in business analysis activities including requirements management and analysis
• Strong attention to detail and follow-through skills
• Excellent written and verbal communication skills

Desired Qualifications:

• MA/MS
• 10+ years of experience
• DoD TS/SCI clearance
• ITIL 4 Managing Professional certification
• 4+ years of experience with ServiceNow Service Catalog administration
• Completion of relevant ServiceNow training, accreditations, and certifications

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.