Application support analyst

LivCor, a Blackstone portfolio company, is a real estate asset management business specializing in multi-family housing. Formed in 2013 and headquartered in Chicago, LivCor is currently responsible for a portfolio of over 400 Class A and B properties comprising more than 150,000 units in markets across the United States.

Our business is focused on making real estate more valuable. But for us, it’s more than that. It’s people first, community always. It’s a life-filled career, not just a career-filled life. It’s doing good work, with good humans, and making a difference. It’s excellence in all its forms. Ultimately, we create great places to work, live, and grow. We do that by focusing on leaving people – and places – better than we found them.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

Only Read Further If You Are

• Kind
• Humble
• Honest
• Relentless
• Smart with Heart
  
  

You Should Be

• Authentic. You do you. Together, we’ll do something amazing.
• A passionate person with a love for real estate and investing; and believes that helping others win is a noble cause, essential to our success.
• An excellent team player who enjoys working with others and has strong interpersonal skills.
• Highly motivated, energetic, and organized
  
  

What You Will Do

As a Sr. Yardi Application Support Analyst, you’ll serve as a bridge between operations and technology, helping teams get the most out of our Yardi platform. You will:

• Own L3 and L4 escalated support cases, delivering timely and strategic resolutions
• Lead advanced troubleshooting and root-cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules
• Analyze and document user needs to recommend configuration changes or enhancements
• Collaborate cross-functionally with various departments to translate operational needs into scalable product solutions as well as implement impactful system enhancements
• Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations
• Test new features, assist in implementations, and support training efforts
• Create support documentation and contribute to knowledge sharing across teams
• Escalate critical issues with well-documented context and analysis
  
  

What You Should Have

• 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity
• Knowledge in various Yardi modules/applications including but not limited to: Yardi (Voyager 7S & 8), with exposure to Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex/CRM IQ, Concierge, RentCafe, VendorCafe, etc. (preferably in a product, project, or business analyst capacity)
• Strong troubleshooting skills and understanding of property management workflows
• Proficient in SQL and reporting tools, with a strong analytical mindset
• Comfortable analyzing system behavior and recommending improvements to business stakeholders
• Skilled at managing support tickets and delivering outstanding service to end users
• Collaborative, organized, and eager to learn in a fast-paced remote environment
• Strong written and verbal communication skills
  
  

LivCor is proud to be a US EPA ENERGY STAR® Partner

Base Compensation Range

$85,000.00 To $110,000.00 Annually. This represents the presently-anticipated low and high end of the Company’s base compensation range for this position. Actual base compensation range may vary based on various factors, including but not limited to location and experience.

Total Direct Compensation : This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Benefits : The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Please review the job applicant privacy notice here.

EEO Statement

LivCor is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]