Manager, Customer Partnerships (Hybrid Work Schedule)

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our culture and growth!
• Potential for quarterly profit-sharing bonus
• Hybrid Work schedule
• Monthly IT stipend
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Chains Partnership Manager is responsible for developing and maintaining relationships with customers through account penetration, sales and marketing activities. Achieving goals by building a business plan to maximize profitable growth, building communication and other tools with marketing to increase sales, creating new business building opportunities. We are looking for a Chains Partnership Manager who can build strong relationships across organizations, set priorities and follow through on commitments while demonstrating creativity, innovation, and initiative.

A Typical Day

• Exceed annual goals through development of business plans designed to maximize profitable sales growth
• Lead a book of key chain restaurant partnerships and their franchise networks through new business prospecting, exceptional relationship development and ambitious growthstrategies
• Build in-depth knowledge of your book of restaurant accounts, their kitchen equipment, and industry trends
• Cultivate a network of influential contacts to achieve sales objectives
• Grow a large book of retail accounts by strengthening existing relationships and uncovering new opportunities
• Engage regularly with mid‑tier to C‑suite leaders through focused outreach (around 20 calls/day) and strategic in‑person visits
• Travel to see customer operations firsthand, build trust, and present our value propositions and digital tools
• Partner with internal teams while independently driving your own pipeline,prioritizing warm leads, and growing your book of accounts

To Land This Opportunity

• You are a self‑driven, independent sales professional with a strong presence and can manage a large, diverse book of business
• You’re a road warrior who is comfortable traveling up to 40% of the time to meet customers on-site, observe operations, and build deeper executive‑level relationships
• You have proven success in account management and new business development, handling a high volume of accounts, and driving YoY growth
• You are skilled at engaging leaders, presenting value propositions, and developing partnerships end‑to‑end
• You know how to engage with leaders, share value propositions, and develop partnerships using your legendaryanalytical skills, communication skills, and presentation skills
• You are confident making outbound calls and maintaining strong talk‑time to generate and nurture opportunities
• You can work independently but thrive in a collaborative, team atmosphere
• You have fantastic communication& you’re proficient in English (verbal and written)
• You have a quality, high-speed internet connection at home
• You have basic Microsoft Office Skills and are comfortable regularly using PowerPoint and Excel (experience using CRM and ERP systems, specifically Salesforce or SAP,is a bonus!)
• You are a natural born leader, motivated by long‑term professional sales growth
• You have extensive B2B Sales experience (bonus points for any knowledge or experience in Supply Chain, Finance and/or Marketing!)

About Your Future Team

Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $63,236.25 – $94,466.90 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish