Student Accounts Collections Specialist

Are you a skilled collections or accounts receivable professional who thrives in a fast-paced, people-focused environment? At ATS Institute of Technology, we’re looking for a Student Accounts Collections Specialist to take ownership of student account management — from resolving past-due balances to setting up payment plans that help students stay enrolled and achieve their goals.

This role combines the precision of collections work with the reward of helping students succeed. You’ll have the chance to use your problem-solving and negotiation skills daily, working directly with students to reduce financial stress while ensuring the institution maintains strong fiscal responsibility.

What You’ll Do:

The Student Accounts Collections Specialist manages student account balances with a focus on resolving past-due accounts and ensuring compliance with institutional policies. This role combines collections expertise with compassionate service, helping students navigate tuition and billing challenges while reducing financial barriers so they can stay enrolled and focused on their education.

Key Responsibilities:

• Collections & Outreach – Manage past-due student accounts through calls, emails, and reminders; maintain accurate documentation of all outreach.
• Account Management – Monitor account statuses, process payments, and establish payment plans to support financial accountability and student persistence.
• Customer Service – Provide professional, compassionate service to students navigating tuition and billing questions.
• Collaboration – Work with Admissions, Student Services, and other departments to ensure financial policies are applied consistently.
• Reporting & Compliance – Utilize CRM/accounting software to track accounts, generate reports, and ensure compliance with institutional and federal guidelines.

Why You Should Join Us:

• Make an Impact – Every account you manage directly contributes to a student’s ability to stay enrolled and succeed.
• Collections with Purpose – Apply your collections skills in a mission-driven environment where you’re helping people, not just collecting payments.
• Professional Growth – Gain valuable higher education finance experience with opportunities to advance.
• Supportive Team Culture – Work with colleagues who value professionalism, teamwork, and student success.

Education: Associate’s degree in Business, Accounting, Finance, or related field required.

Experience: 2+ years in collections, accounts receivable, or student accounts preferred.

Skills:

• Strong communication and negotiation abilities.
• Ability to manage sensitive financial matters with professionalism.
• Detail-oriented with excellent organizational skills.
• Proficiency in accounting software and CRM systems.
• Problem-solving mindset with a focus on resolution and compliance.

At ATS Institute of Technology, we invest in our people by offering:

• Comprehensive Health Coverage – Medical, dental, and vision plans.
• PTO & Paid Holidays – Balance work and life with time to recharge.
• Retirement Savings – 401(k) with employer match.
• Professional Development – Tuition reimbursement and training opportunities.
• Mission-Driven Work – Your efforts directly help students continue their path toward becoming healthcare professionals.