Irrigation Office Assistant

Superior Irrigation LLC ( an affiliate of Spring-Green Enterprises) is looking for an experienced, enthusiastic, and motivated Irrigation Office Assistant. This is a full-time, seasonal position (March - October) at our Plainfield, IL location. Must be able to work between the hours of 7:00am - 5:00pm Monday - Friday.

Wage range for this position will be $17 - $19 / an hour based on experience.

We offer Competitive benefits including;

• Health, dental, vision, life and disability insurance coverage
• 401(k) Participation
• Paid Holidays and PTO

Under the direction of the Irrigation Office Manager, performs a variety of general office duties related to inbound and outbound customer communication, appointment scheduling, technician scheduling, correspondence, maintenance of customer databases and other general office duties. Provides general administrative support for Irrigation office functions.

Essential Duties and Responsibilities

• Provide a high level of service to customers answering phones, responding to voicemails and emails as soon as possible within one business day, ensuring appointments are scheduled and documentation of customer contact is logged and tracked.
• Make outbound customer calls to schedule customer appointments for service taking into account location and routing for jobs.
• Effectively communicate with the customer in a courteous and professional manner always treating customers with respect.
• Assist in preparing daily job schedules and customer invoices for distribution to field technicians. Maintain contact with field personnel to stay on track with daily appointments.
• Maintain accurate customer account records, process and file customer invoices.
• Provides clerical support in maintaining irrigation inventory on the real green database.
• RPZ- print invoices and coordinate with plumbers to complete RPZ certifications. Ensure paperwork is processed correctly for customer billing.
• Participates in ongoing training opportunities to stay current on all applicable laws and training related to assigned job duties.
• Regular and predictable on-site attendance is required for access to pertinent systems, data, and interaction with customers, field staff and other personnel. Be available for work Monday through Friday and Saturdays as required.
• Other duties as assigned.

Education and/or Experience

• High school diploma or general education degree (GED) preferred; some college coursework in office systems/management or related subject preferred.

• One to three years’ experience working in an office, customer service or related field required.
• Experience working in an irrigation office preferred.

Certificates, Licenses, Registrations
Valid driver’s license with good driving record.

Spring-Green has been providing lawn, pest and tree care services for over 48 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces. At Spring-Green, our culture supports team members' pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.