Director of Salesforce Transformation
- Own the roadmap for Salesforce modernization, aligning initiatives with enterprise goals (growth, efficiency, CX).
- Act as the executive sponsor’s lieutenant, providing governance, decision support, and executive communications.
- Ensure alignment between business objectives, Salesforce capabilities, and technical architecture.
- Lead and develop a multi-disciplined team: Salesforce Admins, Developers/Integration Engineers, BAs, Project Managers.
- Institute best practices (Agile, scrum, CI/CD where relevant) and foster a culture of accountability, innovation, and continuous improvement.
- Oversee the delivery of Salesforce capabilities across major functional domains: Lead-to-Quote, Order Management, Billing, Service, Vendor Management, Pricing, etc.
- Coordinate data migration, system testing, and cutover planning to ensure smooth transitions.
- Partner with QA to define test strategies and acceptance criteria; ensure that integrations are well tested and reliable.
- 10+ years in enterprise technology, CRM, or digital transformation leadership.
- Minimum 5 years leading Salesforce transformation programs at scale.
- Demonstrated experience managing cross-functional teams (admins, developers, analysts, project managers).
- Deep technical knowledge of Salesforce (Sales Cloud, Service Cloud, CPQ, Billing) and integrations (APIs, MuleSoft, middleware).
- Experience working closely with Product, Engineering, and QA teams to ensure system interoperability and rigorous test coverage.
- Salesforce certifications (Admin, Architect, or related) are a strong plus; Agile or PMP certifications beneficial.
- Salesforce transformation milestones delivered on schedule and within budget.
- Reliable, high-quality integrations between Salesforce and internal systems.
- High business adoption and satisfaction across all functional groups.
- Measurable reduction in legacy systems, manual workflows, and process duplication.
- Retention and growth of the internal Salesforce/Transformation team.
- Sustained improvements in business KPIs (cycle time, accuracy, customer satisfaction, etc.).
- Be accountable for the strategic adoption and implementation of advanced AI initiatives, with a particular emphasis on Salesforce AgentForce.
- Developing and overseeing the execution of a cohesive strategy for integrating AI-powered capabilities into the Salesforce ecosystem, thereby advancing automation, elevating customer engagement, and optimizing operational efficiency.
- Lead organizational change management to support successful adoption, and cultivate a culture that embraces innovation and data-driven decision-making across the enterprise.
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named Among the Top 50 Healthcare Technology Companies of 2025
- PartsSource Named Among the Top 25 Healthcare Software Companies of 2025
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
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