Center of Excellence Director, GTEC

Center of Excellence Director, GTEC at Gallagher Benefit Services summary:

The Center of Excellence Director at Gallagher Benefit Services leads the strategic development, implementation, and management of GTEC’s voluntary benefits program, driving innovation and operational excellence. This role involves collaboration with internal and external stakeholders to deliver advanced voluntary benefits strategies that improve employee wellbeing and engagement. The director also leads and develops a high-performing team while monitoring program performance and representing the company at industry events.

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

The Voluntary Benefits - Director of Center of Excellence will lead the strategic development, implementation, and management of GTEC’s Center of Excellence (COE). This role is responsible for driving innovation, operational excellence, and thought leadership in voluntary benefits service, marketing, and implementation ensuring alignment with Gallagher’s organizational goals and client needs. The Director will collaborate with internal stakeholders, external partners, and clients to deliver best-in-class voluntary benefits strategies that enhance employee wellbeing and engagement.

How you'll make an impact

Strategic Leadership:

• Develop and execute the vision, strategy, and roadmap for the GTEC Center of Excellence.
• Lead the integration of COE assets from across the Gallagher enterprise (legacy, AssuredPartners, iBTR, etc.)
• Serve as a thought leader and subject matter expert in voluntary benefits, providing insights and guidance to internal teams and clients.

Operational Excellence:

• Establish and maintain best practices, processes, and tools for delivering voluntary benefits solutions.
• Ensure operational efficiency and scalability of the COE to support Gallagher’s growth objectives.
• Monitor and analyze key performance indicators (KPIs) to measure the success of voluntary benefits programs and identify areas for improvement.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing team within the Voluntary Benefits COE.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Provide training and development opportunities to enhance team capabilities and expertise.

Market Analysis and Innovation:

• Stay informed about industry trends, emerging technologies, and regulatory changes impacting voluntary benefits.
• Identify opportunities to integrate new solutions and technologies into Gallagher’s voluntary benefits offerings.
• Represent Gallagher at industry events, conferences, and forums to showcase thought leadership and build brand recognition.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Appropriate licensing as required.

Preferred: Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology. Prior experience designing and implementing. Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.

Behaviors: Strong communicator at all levels
Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords:

voluntary benefits, center of excellence, benefits strategy, employee wellbeing, operational excellence, team leadership, client service, benefit programs, health benefits, service delivery management