Network Operations Technician

Who We Are…
Today’s leading government agencies are putting their trust in Newberry Group, and for good reason.
Newberry brings strength to our clients, from the inside out through:
• client intimacy and superior quality,
• presence and accountability in our relationships, and
• integrity and innovation at the forefront of everything we do.
Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission critical project-based consulting to public sector clients nationwide.
The strength of our company is a direct reflection of our highly skilled and talented workforce.

Job Summary
Newberry Group seeks a NOC Technician with the ability to support our end customer, the Defense Information Systems Agency (DISA) within their Joint Regional Security Stack (JRSS) NOC at (Scott AFB, IL or Hill AFB, UT).

Due to contract requirements, US Citizenship is required along with a current clearance.

Location
Scott AFB, IL or Hill AFB, UT

Primary Responsibilities:
Responsible for performing, training team and developing processes for the following duties:

• Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure.
• Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions.
• Work directly with supported customers and engineers across other NOCs to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.

Basic Qualifications:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• High school diploma and 3-5 years of experience.
• Must have an active DoD Secret security clearance.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS.
• General understanding of network topologies.
• Tech control facility or cyber transport experience
• Circuit actions and vendor experience
• IP architecture experience
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4.

Benefits and Perks
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.
The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.