Service Writer / Advisor

Job Description

Job Description

Service Writer / Advisor

Standard Equipment – Elmhurst, Illinois

About the Role

The Service Advisor/Writer is responsible for facilitating strong customer relationships, demonstrating excellent communication skills, and supporting and executing on the day-to-day service administration requirements of the service department. This position will be a front-line representative of the service department, interacting with both customers and internal stakeholders, completing thorough walk around inspections of equipment, promoting and upselling services, keeping customers updated on status of equipment, and ensuring overall a positive customer experience.

What You’ll Do

• Capture and document customer’s equipment issues accurately and verify customer information, obtaining authorization to complete work by the customer
• Create repair orders in the business system, create repair order files, and secure service input cards with customer signatures in standardized repair order jackets
• Notify Shop Foreman of incoming work, repair order status, and make updates in business system
• Conduct daily walkarounds of yard to get visual confirmation of equipment status
• Communicate customer updates with the service team accordingly
• Contact customers regarding any changes in the estimate, explain cost and time requirements in detail, and obtain customer authorization after any additional repairs are performed
• Handle telephone inquiries from customers regarding inbound work and work in process
• Close work orders in a timely manner in alignment with department processes
• Collaborate with internal departments as required to ensure an optimal customer experience

Total Rewards

• Anticipated Salary Range: $50,000.00-$70,000.00
• Annual Bonus Opportunity
• Annual Performance Review with Increase Opportunity
• Premium Health Insurance Benefits
• Vacation & Paid Personal days
• 401(k) Employer Matching Program

Position Details

Location: Standard Equipment – Elmhurst, IL
Status: Full-Time, Permanent
Schedule: Monday-Friday – Occasional extended hours may be required based on operational needs.
Vacancy Type: Existing vacancy

What You Bring

• 3+ years of experience in the equipment or automotive service industry
• Customer service experience
• Very proficient with technology including MS Office
• Experience utilizing a dealership business system such as Intellidealer (CDK) considered an asset
• Superior customer service skills
• Strong work ethic and a positive attitude
• Strong organizational and time management skills
• Ability to be flexible in a fast-paced environment

Additional Requirements:

• High School Diploma required/College Diploma preferred
• Valid driver’s license, with clean driving record
• Must be able to pass a pre-employment background check

Work Environment

• Customer service, office, warehouse and shop environments

Who We Are

Joe Johnson Equipment is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values : Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

Apply Today

If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.

Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.

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