Help Desk Technician Level 2

Job Description

Job Description

Level 2 Help Desk Technician
At American Freedom Insurance Company, we're a fast-growing, midsized, non-standard auto insurance carrier licensed in multiple states. We're proud of our solid reputation and track record of profitability. Located in Mount Prospect, IL, our team is passionate about delivering exceptional service and innovative solutions in a collaborative, upbeat environment.

What You’ll Do
As a Level 2 Help Desk Technician, you'll be a key player in our IT team, responsible for:

• Providing advanced technical support for desktops, laptops, printers, and mobile devices.
• Installing, configuring, and maintaining Windows OS and applications.
• Troubleshooting network, hardware, and software issues.
• Assisting with system upgrades and supporting enterprise technologies.
• Documenting solutions and procedures in our knowledge base.
• Collaborating with IT staff to resolve complex incidents and requests.

Who You Are
We're looking for a tech-savvy problem solver who thrives in a fast-paced environment. Ideal candidates will have:

• Associate degree or equivalent work experience in IT.
• 3–5 years of experience in technical support or a help desk role.
• Strong knowledge of Windows 10/11, Microsoft 365, Azure and Active Directory.
• Experience with ticketing systems and remote desktop tools.
• Excellent communication and customer service skills.
• A proactive mindset and the ability to work independently and as part of a team.

Bonus Points For

• Certifications for network/desktop security, Network+ or Microsoft.
• Experience in the insurance or financial services industry.
• Familiarity with ITIL best practices.

Why You'll Love Working Here

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Friendly, team-oriented culture
• Opportunities for growth and professional development
• We celebrate work milestones to show appreciation for your contributions

Ready to Make an Impact?
Apply today to join a company that values innovation, teamwork, and exceptional service. Let’s build something great together!

For more information visit our website:

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.

Company Description

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.