Senior Account Manager - Fine Art Logistics - Full-Time

Job Description

Job Description

The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at their Chicago, IL location.

This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies.

This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.

What You’ll Do:

• Serve as the senior point of contact for key client accounts, build long-term partnerships, understand client objectives, identify growth opportunities, and lead client meetings, presentations, and business reviews
  
• Manage and grow strategic accounts by driving revenue and profitability, identify cross-selling and upselling opportunities, support new business development, and contribute to pricing strategies and market positioning
  
• Oversee complex domestic and international logistics projects, ensure on-time and on-budget delivery, resolve operational issues, and coordinate cross-functional teams to maintain service excellence
  
• Manage account financials through quoting, billing, cost control, margin optimization, profitability analysis, forecasting, reporting, and revenue target achievement
  
• Ensure compliance with CITES, NOAA, U.S. Fish & Wildlife, expertise in international shipping regulations, legal, insurance, and company standards while managing operational risk
  
• Mentor and support Account Managers and junior staff, share best practices, provide guidance on complex accounts, resolve issues, and foster a collaborative, high-performing team
  
• Partner with senior leadership and global offices to manage key accounts, support strategic initiatives, improve processes, and ensure consistent service delivery
  
• Champion service standards, analyze client feedback, lead post-project reviews, and implement continuous improvements to enhance operational efficiency and innovation
  
• Comply with company policies, procedures, and Health & Safety regulations while acting in the organization's best interests and representing the company professionally
  

What We Are Looking For

Education, Experience and Skills

• Bachelor’s degree or equivalent professional experience
  
• 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
  
• Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
  
• Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention
  
• In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
  
• Excellent leadership, communication, presentation, and negotiation skills
  
• Experience mentoring, coaching, or supporting junior team members
  
• Proficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided)
  

Why Join This Opportunity?

• Work with a globally recognized leader in fine art logistics
  
• Partner with prestigious, high-value clients
  
• Play a strategic role in business growth and client success
  
• Collaborative, high-performance environment with strong leadership support
  

If you are passionate about delivering exceptional client outcomes and driving continuous improvement, we encourage you to apply today and a growing team.