Senior Client Service Manager

Senior Client Service Manager at Gallagher summary:

Senior Client Service Manager at Gallagher leads client-facing teams to manage risk and insurance renewals, build client relationships, and drive business growth by selling additional services and coverages. The role requires mentoring staff, ensuring quality and compliance through audits, and maintaining accurate policy and client data using Gallagher systems. Candidates need property & casualty license plus 5+ years' client service/claims experience (or 10+ with HS diploma) and experience with Cyber Liability middle-market accounts; role is hybrid in Rolling Meadows, IL.

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

As a Senior Client Service Manager at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you.

• Leadership : Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.
• Business Growth : Secure existing business and drive the sale of additional services and lines of coverage.
• Client Relationships : Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals.
• Consultative Approach : Guide your team members in addressing a client's risk management needs through consultative conversations.
• Talent Development : Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives.
• Quality Assurance : Conduct periodic audits to ensure compliance standards and service levels are consistently met.
• Data Management : Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality.

• Skills for Success:

  • Demonstrate resilience and adaptability when dealing with shifting priorities while fostering positive relationships internally and externally.
  • Exhibit a strong willingness to collaborate with all Gallagher teams and employees.
  • Experience with Cyber Liability Middle Market accounts.
  • Hybrid model out of Rolling Meadows, IL.

  Requirements:

  • Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
  • OR -
  • High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
  • Possess a Property and Casualty Insurance License

    #LI-LB3

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords:

client service manager, insurance account management, risk management, property and casualty, Cyber Liability, renewals, sales growth, team leadership, compliance audits