Member Service Specialist (Floating)

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What We Do....

NuMark's mission is to enrich the financial lives of our members. Our growing Credit Union has over 140 employees, nine Chicagoland branches, and over 50,000 combined members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

What You'll Love About Us....

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve.

NuMark Credit Union believes in social responsibility. You'll have opportunities to strengthen the communities we serve through volunteer days and fundraising programs. We have partnered with non-profits like the Northern Illinois Food Bank, Toys for Tots, The Bridge Teen Center, Wreaths Across America and other community organizations that make our neighborhoods a better place.

The Benefits....

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Paid), 401(k) Savings Plan with Company Match, Flex Spending Account, AFLAC Portable Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time and Career Advancement Opportunities.

About The Role....

The Member Service Specialist position is a multi-faceted position with primary responsibilities in both the Teller and Member Service areas. The expectations of this job are to build member relationships by providing excellent service and offering products that meet member needs.

This position is floating, meaning that the employee will be expected to work between our Earlville, Paw Paw, and Sublette branches. Earlville will be the "home" branch. The employee will be reimbursed for any extra mileage due to floating.

Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

What You'll Do....

• Responsible for accurate cash handling and daily balancing of cash drawer
• Handle routine account maintenance such as change of address, adding joint owners, reconciling checking accounts, home banking and payroll issues
• Must demonstrate the ability to open accounts completely including the opening of all share types, followed by offering the best suited checking account for the member
• Participates in all Credit Union promotional activities, including but not limited to call nights and community and SEG outreach efforts
• Shares responsibility for ensuring confidentiality of member information and professional delivery of quality service
• Accountable for achieving various sales behavior and production goals and providing exceptional service at all levels
• Must be able to positively represent the Credit Union at community functions and events

The Knowledge, Skills and Abilities You'll Need....

• High School Degree
• Previous cash handling and customer service experience required
• Prefer a minimum of one year of credit union or banking teller experience
• Demonstrate strong keyboarding skills
• Knowledge of basic math skills
• Accurate data entry and cash handling procedures
• Must possess strong, positive interpersonal skills and be able to communicate effectively
• Strong knowledge of credit union services
• Ability to cross-sell Credit Union products at every opportunity
• Ability to accomplish all tasks in a timely manner
• Willingness and ability to substitute at other local branches if requested.

Equal Opportunity Employer....

At NuMark Credit Union, we are proud to be an equal opportunity employer focused on the development of and inclusive workplace. We are committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, we consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.