Senior Consultant, Client Service Investment Operations Outsourcing

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

About Investment Operations Outsourcing:

Northern Trust (NT) IOO offers our Asset Manager clients full middle-office and component solutions for a complex range of products markets and asset types. We provide end-to-end solutions to service all of our clients post-trade needs. Our global pass-the-book operating model means client portfolio information is seamlessly transferred across regions time zones custodians and third parties.

Combined with a single application for aggregating data analyzing risk and performance valuing assets and managing reporting NT IOO offers a consistent experience that helps balance risk quality and cost for each of our clients.

IOOs success is tied not only to the efforts of employees within the department but also on our effective partnerships with multiple global support teams across Northern Trust including Reconciliations Corporate Actions Income Performance Derivatives Operations and Pricing to name a few.

• Operations Management
  • Responsible for providing client service through oversight of daily functions and tasks including but not limited to: cash processing custodian reconciliations front office reconciliations client reporting client fee billing as well as general client inquiries regarding NT-provided data
  • Cross train on all functions as assigned and serve as back-up for peers as necessary
  • Reinforce usage of NT IOO or client best practices within IOO and its support teams
  • Responsible for multiple projects of various complexities
  • Able to identify opportunities for process or service quality improvement while acting as a liaison across the enterprise to drive execution
  • Understand and enhance procedures and controls to mitigate operational financial or reputational risk to the client and NT

• Client Service Management
  • Responsible for understanding clients business needs and deliverables
  • Lead team and/or client discussions as assigned
  • Responsible for providing timely responses to client and internal stakeholder queries without manager input
  • Drive the engagement of other partners as appropriate to promptly resolve and remediate client inquiries/issues
  • Serves as a key subject matter expert on the IOO Operating Model as well as the end-clients business
  • Play a lead role in the development and rollout of process changes necessary to align with client support needs and/or best practices
  • Understand current Service Level Agreements (SLAs) which outline roles and responsibilities between NT and the client

• Relationship Management
  • Act as a main point of contact and be accessible to other internal partners and teams supporting the client relationship
  • Independently build relationships with internal and teams and be able to effectively use collaboration persuasion or influence skills to solve client issues or improve client service
  • Serve as a key subject matter expert and mentor to junior level employees

The Minimum Qualifications:

• 8 years of relevant work experience supporting Financial Industry Operations with 3 years of this experience within an Asset Management Investment Operations environment.
• Knowledge of trade lifecycle and the various counterparties within the operating model with proven ability to serve as a subject matter expert and/or trainer to others
• Examples of process efficiencies that have been implemented in prior roles
• Excellent oral and written communication skills
• Demonstrated ability to prioritize and multi-task and complete work with a sense of urgency that matches the client/issue
• Strong Analytical attention-to-detail and problem solving skills
• Moderate Excel (VLOOKUP Pivot etc.) and other MS Office application skills

The Ideal Qualifications:

• A college or university degree
• Direct investment management operations experience

• Previous exposure to / experience with business process and/or technology enhancement initiatives
• Experience with PowerBI or other data visualization applications

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Required Experience:

Senior IC