Business Intelligence Manager

Position Summary

Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations.

The Business Intelligence Manager is responsible for keeping internal and external stakeholders aware of company and campaign results. This role includes BI storytelling and cross-functional integration, with the goal of improving company-wide results on our main set of face-to-face sales campaigns. This role does not engage in any selling.

Responsibilities

• Lead and develop the Business Intelligence analyst team by overseeing workloads, resolving issues, and ensuring timely, high-quality delivery of reporting and insights.
• Manage department projects from ideation through completion, anticipating business needs and ensuring alignment with organizational priorities.
• Design, maintain, and deliver a comprehensive portfolio of reports and dashboards to evaluate performance, trends, and campaign effectiveness.
• Analyze data to identify insights, strengths, weaknesses, and opportunities, translating findings into clear recommendations and action plans.
• Present trends, analyses, and insights to internal and external stakeholders in a clear, actionable manner.
• Proactively identify business and operational issues through alerts, monitoring, and root-cause analysis, managing issues through resolution and closure.
• Lead cross-functional and external initiatives related to data handoffs, system integrations, and reporting or communication process development.
• Collaborate with leadership and department partners to align data, reporting, and business decisions with strategic goals.
• Continuously improve processes, data quality, reporting methods, and communication of insights and calls to action.
• Develop, document, and oversee departmental standards, workflows, and best practices.
• Build, test, publish, and maintain reports using Qlik Sense, Mail & Deploy, and other BI platforms; experience with Tableau and Power BI is desired, with the expectation of self-driven learning and adoption of new tools as business needs evolve.
• Advise on system changes, enhancements, or adoptions that support departmental and company objectives.
• Perform ongoing quality control of data, reports, and team deliverables.
• Serve as a trusted data advisor by interpreting data and guiding teams on how to leverage insights to improve and streamline operations.
• Perform other duties as needed to support overall business objectives.
• This job description reflects the assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Experience and Qualifications

• Bachelor’s degree in Computer Science, Statistics, Analytics, or a related field.
• 5+ years experience in data analytics.
• 3+ years in experience in people management.
• 3+ years in project management.
• Deep understanding of KPI management and hands-on experience with dashboards development and presentation.
• Experience using Qlik and Mail & Deploy, PowerBI, Tableau or similar report visualization platforms preferred.
• Proficient in Excel with a working knowledge of SQL, Python, VB script and/or similar skills.
• Highly motivated and self-driven professional with a desire to improve operations.
• Ability to handle critical situations in a calm and effective manner.
• Proactive and solution oriented, with excellent communication skills.
• Seeks out solutions to problems through research and collaboration.
• Effective time management including ability to multi-task, organize and prioritize.
• Strong attention to detail and accuracy.
• Proven ability to design and present compelling and clear stories from data.

What We Offer

• $100,000-$110,000 annually
• Additional incentives (i.e. discretionary bonuses)
• Company paid holidays
• Paid time off (PTO)
• 401(k) with company match
• Medical, dental, and vision coverage
• Disability insurance
• Accident coverage
• Company-paid life insurance
• Commuter benefits
• Identity theft protection
• Telemedicine services
• Employee Assistance Program (EAP)
• Charitable donation matching

Credico is an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law. If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us at [email protected] .