Desktop Support

Description

The Desktop Support Technician provides on‑site technical support for hardware, software, and network issues. This role focuses on troubleshooting, diagnosing, and resolving IT problems to minimize business disruption. The technician serves as a key contact for end users, delivering reliable technical assistance and strong customer service.

Key Responsibilities

• Respond to service requests and incidents via phone, email, or in person
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and upgrade hardware and software following company standards
• Assist users with application issues, operating systems, and network connectivity
• Document support activities and updates in the ticketing system
• Collaborate with IT teams for escalations and project work
• Provide user guidance on IT policies, procedures, and best practices
• Maintain IT asset inventory and uphold security requirements

Required Qualifications

• 1–3 years of experience in Technical Support or Desktop Support roles
• Proficiency in Windows and macOS, Microsoft Office Suite, and common IT hardware
• Strong problem‑solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Customer service‑focused with strong attention to detail
• Certifications such as CompTIA A+ or MCP are a plus

Additional Skills & Qualifications

• 3–5 years of desktop support experience in a corporate environment
• Broad knowledge of Windows OS, Active Directory, Office 365, OneDrive
• Experience with remote support tools (e.g., Bomgar, RDP)
• Experience supporting virtual meeting tools, preferably Microsoft Teams
• ServiceNow ticketing system experience
• Strong customer service orientation
• Adaptive, flexible, and strong problem‑solving abilities
• Effective verbal and written communication skills

Skills Desktop, Windows 11, Hardware, Windows, Active Directory, Technical Support, Installation, Troubleshooting, Customer Service, Ticketing Systems, Printers, Office 365, Microsoft, Imaging, Deployment, SCCM, Mac, VDI, iPhone, iOS, Inventory Management, ServiceNow

This is a Contract position based out of North Chicago, IL.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in North Chicago,IL.

This position is anticipated to close on Mar 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.