Service Loaner Coordinator / Service Assistant

Join the Patrick Volvo Service Team as a Service Loaner Coordinator / Service Assistant Are you ready to be the face of customer care in a luxury automotive environment? Patrick Volvo, located in Schaumburg, is seeking a Service Loaner Coordinator / Service Assistant to support our service department and ensure a smooth, professional experience for every guest. This hybrid role is ideal for someone who thrives in a fast-paced setting, enjoys working with people, and takes pride in delivering exceptional service. In addition to coordinating loaner vehicles and assisting in the service drive, this position also includes cashiering duties, making it a key part of the customer experience from start to finish. Why Work with Us?

• Family Owned and Operated
• Prestigious Brand with a reputation for safety, innovation, and Scandinavian design
• Growth and Development – Training opportunities and career advancement within the dealership
• Supportive Team – Be part of an award-winning, collaborative environment
• Competitive Benefits – Enjoy a comprehensive package including health insurance, 401(k), employee discounts, and more

Your Role: As a Service Loaner Coordinator, you’ll be the first point of contact for customers needing loaner vehicles while their Volvo is in service. Your role is essential in delivering a smooth, professional, and premium customer experience that reflects the Volvo brand’s commitment to care and safety. Benefits and Compensation:

• Medical, Dental, and Vision Insurance
• Starting Pay: $17 -$19 per hour to start
• Disability and Life Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match
• Paid Time Off (PTO)
• Employee Referral Program
• Exclusive Employee Discounts

Key Responsibilities:

• Manage the loaner car fleet, ensuring availability, cleanliness, and proper maintenance
• Schedule and coordinate loaner vehicles for service customers
• Clearly communicate loaner policies and procedures to customers
• Inspect returned vehicles for cleanliness and damage
• Collaborate with service advisors to streamline vehicle exchanges
• Maintain accurate records of loaner vehicle usage and agreements

What We’re Looking For:

• Prior experience in customer service or the automotive industry preferred
• Strong communication and multitasking skills in a fast-paced environment
• Attention to detail when managing inventory and processing agreements
• Positive, team-oriented attitude with a passion for customer satisfaction
• Valid driver’s license with a clean driving record
• Experience with dealership software (CDK/ADP) is a plus

The Patrick Dealer Group is one of Chicago’s largest automotive dealership groups, representing eight different franchises. We offer domestic, import, and luxury vehicles, including a premium selection of Certified Pre-Owned models. As a family-owned company with over 100 years of excellence, our pledge is to deliver best-in-class customer satisfaction—that’s the Patrick Promise. We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Apply today and become part of the Patrick Volvo team!