Provider Educator

• This position is primarily remote within Illinois, though occasional travel to the Lombard, IL office may be required to provide on-site coverage as needed.

• Provide orientation and ongoing technical assistance for new/existing providers
• Offer recommendations and enhancements to improve educational initiatives
• Create and update Provider Manuals and User Guides. Update web content regularly to ensure content is current and most effective and efficient mode of delivery to providers
• Comprehensive knowledge of eQSuite system and benefit specific guidelines for all services on UM contract
• Provide Helpline support requiring extensive research and resolution skills
• Develop and conduct provider training sessions as contracted
• Coordinate provider stakeholder meetings
• Attend committees, panels, and meetings as assigned. Present and lead meetings, as required
• Coordinate provider satisfaction surveys
• Manage provider email boxes
• Deliver provider training reports on a monthly, quarterly, and annual basis per contractual requirements
• Collaborate with internal and external cross- functional teams to address provider questions, concerns and uphold the quality and integrity of services aligned with contractual requirements
• Communicate with client and external provider Liaisons utilizing any approved web-based technology or by telephone
• Provide internal training to team on skill enhancement on responding to helpline issues
• Report to office location in Lombard IL, as needed for coverage and perform administrative duties as assigned
• Assist in evaluating provider quality trends and developing tutorials to educate providers
• Stay abreast of industry trends, regulatory changes, advancements in healthcare technology and share information to team to improve quality. Be recognized as Subject Matter Expert (SME) on Provider training, trends, issues, and needs
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

• Bachelor's degree in communications, education, healthcare administration or related business
• 3+ years' related experience working with providers related to Provider Relations/education role within a healthcare setting

• Must have the ability to review and analyze documentation against set standards
• Proficient in creating and delivering educational training material using web-based technology
• Demonstrated problem solving skills to promptly issue resolution initiatives
• Proficient in writing newsletters, emails, presenting on webinars and PowerPoint presentations
• Customer Service experience
• Knowledge of training or workplace learning methodology
• Familiarity with Microsoft Office products and computer applications with ability to navigate through multiple screens
• Knowledge of adult learning principles
• Ability to maintain confidentially standards and HIPAA compliance when evaluating all pertinent issues