Documentation Specialist (Contract)

Job Description

Job Description

Job Title: Documentation Specialist – Warehouse Management System

Location: Fully Onsite at North Chicago

Rate: $24.50 - $26/hr

Contract Duration: 8 Months with possible extension

Contract Type: W2 (must be authorized to work in the US; no sponsorships or C2C/1099)

We are seeking a Documentation Specialist for our client to assist in modifying, creating, and organizing procedures related to the implementation of the Manhattan Warehouse Management System . This critical role involves working closely with Subject Matter Experts (SMEs) from Distribution Centers, the change management team, and personnel from a Germany-based facility to revise and create documentation. The new system is set to go live in Q3 2025, and this role will play a vital part in ensuring all documentation is accurate, user-focused, and ready for approval.

The worker will report to an on-site team member and will be required to actively initiate communications, problem-solve, and manage their work efficiently in an iterative, collaborative environment.

• Collaborate with SMEs in US Distribution Centers and German counterparts to assess required document changes and identify the need for new documentation.
• Draft clear, logical, and concise documents based on SME guidance and feedback.
• Present drafts to the team for review and iterate as needed to meet project standards.
• Work with the change management team to prepare documents for the approval process and address any concerns from approvers.
• Ensure proper organization, updating, and categorization of all documents, including obsolete documents.
• Research and resolve documentation-related queries independently and efficiently.
• Support the iterative process of document revisions to meet project deadlines.

• Education: Bachelor’s degree preferred.
• Experience:
  • 2-3 years of experience in documentation or technical writing roles.
  • Experience with Manhattan Warehouse Management Systems is required.

1. Manhattan Warehouse Management System Experience: Proven expertise in using and documenting processes related to this system.
2. Technical Writing: Demonstrated ability to create clear, concise, and accurate documentation tailored to the audience.
3. Research and Problem-Solving: Ability to proactively seek solutions and answers.
4. Communication Skills: Strong verbal and non-verbal communication skills to work effectively with diverse teams.
5. Organizational Skills: Highly organized with the ability to manage multiple tasks and ensure deadlines are met.