Executive Director of Revenue Cycle EMS

About Us:
Medical Express Ambulance Service is committed to delivering exceptional patient care through professionalism, compliance, and operational excellence. We pride ourselves on a collaborative culture that values innovation, accountability, and continuous improvement.

Position Summary:
The Director of Revenue Cycle leads and optimizes all aspects of the revenue cycle for emergency and non-emergency ambulance services. This role provides strategic oversight and day-to-day management of billing and collections operations, ensuring timely, accurate, and compliant claims processing. The Director leads a team of 15 employees, fosters professional development, and drives performance metrics to maximize financial outcomes and operational efficiency.

Key Responsibilities:

• Lead, mentor, and manage the billing and collections team, ensuring high performance and professional growth.
• Oversee the end-to-end revenue cycle, including claims processing, denial management, account resolution, payment posting, coding, credentialing, and auditing.
• Ensure compliance with CMS regulations, federal and state laws, HIPAA, and Medicaid billing procedures (IL preferred).
• Monitor and analyze key revenue cycle metrics daily, weekly, monthly, and annually to identify trends and opportunities for process improvement.
• Manage month-end closing activities, adjustments, write-offs, and reporting to ensure accuracy and integrity of financial records.
• Establish benchmarks and performance goals for accounts receivable and staff, providing regular feedback and coaching.
• Build and maintain strong relationships with internal departments, external partners, and patients, addressing issues with professionalism and diplomacy.
• Drive initiatives to improve operational efficiency, customer satisfaction, and revenue integrity.

Qualifications:

• Minimum 5 years of revenue cycle experience with at least 3 years in a leadership or management role.
• Extensive knowledge of ambulance claims processing, Medicaid billing procedures, and CMS compliance.
• Strong understanding of HIPAA regulations, federal and state laws governing healthcare billing.
• Proven ability to lead teams, manage performance, and develop staff professionally.
• Excellent written and verbal communication skills, with strong problem-solving and conflict-resolution abilities.
• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
• Demonstrated track record of building strong relationships with internal and external stakeholders.
• Collaborative mindset with a commitment to continuous improvement and team success.

Why Join Us:

• Be part of a mission-driven organization committed to quality patient care.
• Lead a high-performing team and shape the future of revenue cycle operations.
• Competitive compensation and benefits package.
• Inclusive, supportive, and collaborative work environment.
• Sign on Bonus
• Relocation Bonus

Medical Express Ambulance Service is an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. (M/F/V/D)