RCM Support Specialist, Cash Application

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:
Overall responsibility for the Support Specialist function within the RCM team. Perform accounting, clerical and support duties related to the efficient maintenance and processing of RCM needs. This is an On-Site position working at the Chicago Corporate Help at Home Office. The address is 33 S. State St., Fifth Floor Chicago, IL 60603. This position is Monday- Thursday in office and Friday work from home. The hours are 8am-5pm CST. The main responsibilities are daily deposits and reviewing A/R checks.

As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

Duties and Responsibilities:

• Daily deposits for corporate office
• Review incoming A/R checks for appropriate bank account.
• Save appropriate documents in the designated folders daily and update logs accordingly.
• Scan documentation received onsite and determine appropriate party or area to be notified.
• Process credit card and ACH payments.
• Retrieve and save 835 payment files and EOBS from payer websites.
• Assist with annual audit of receivables

Required Skills/Abilities:

• Analytic and persistent; Self-motivated; reliable; strong attention to details; maintains confidentiality; complies with all policies and procedures.
• Demonstrates maturity and the ability to function as a team member, good communication skills.

Education and Experience:

• Understanding of accounting concepts and procedures
• 1-2 years accounts receivable and deposits
• Organization, prioritization, and time management skills
• Ability to meet deadlines.
• Written and verbal communication and customer service skills
• Ability to work independently, as well as part of a team with minimal supervision.
• Proficient in MS Excel required.
• Close attention to detail and accuracy
• Backup person for other A/R Duties

Benefits:

• Weekly pay with salary ranges from $19- $20 hourly.
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.