Application support specialist

Job Description

A Client Communications Management Firm is seeking an Application Support Specialist. This Specialist will provide technical and operational support to internal users across customer-facing applications such payments, electronic presentment, and print & mail solutions platforms. This role assesses and resolves application issues, monitors performance, and ensures continuous system reliability. The ideal candidate is a proactive problem solver who thrives in a collaborative, fast-paced environment and has experience supporting applications in an Agile development setting.

The day-to-day will include receiving tickets submitted by internal stakeholders via ServiceNow, and assessing the potential solutions and applying the next steps. In the case that the specialist is not equipped to apply the solution, they are responsible for escalating the ticket to the right team (Infrastructure, Network, Accounting, Security, etc.).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).

• 2-4 years of experience in an application or software support role.

• Strong analytical and problem-solving skills with a focus on root cause analysis and process improvement.

• Firm grasp of SQL for troubleshooting and data validation.

• Experience in the financial document, print, and mail industry preferred.

• Experience working in an Agile development environment/process.

• Ability to work effectively with cross-functional teams and communicate technical concepts clearly to non-technical users.

• Availability to work alternate shifts, nights, or weekends as required. - Familiarity with monitoring and alerting tools (e.g., SolarWinds, Datadog, or equivalent).

• Understanding of APIs, integrations, and data transfer processes.

• Knowledge of ITIL standards or structured incident/change management frameworks.

• Willingness to work an offset schedule (ex. shift begins/ends two hours ahead of open and close of business)