REVELxp - Operations Manager, University of Illinois
- Provide leadership to all account staff in the office and at events, including addressing challenges and needs before, during and after events, displaying quick, decisive thinking and an ability to use good judgment in applying the best possible outcomes for all involved.
- Establish and maintain constructive relationships with clients, and address concerns in a positive, professional manner.
- Lead large-scale staff training to both company and client’s venue standards, such as Venue Breakouts, Emergency Management, Customer Service, Positive Team Environment, and Staff Job Duties.
- Manage the assigned location’s budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups.
- Communicate regularly with the REVELXP Divisional Management Team providing regular updates on internal and external account operations.
- Create and track all event invoices using the workforce management solution system.
- Ensure team compliance with all company administrative policies and procedures.
- Ensure capability to work longer hours/days as necessitated by large events and extensive training sessions.
- Work calmly, quickly and energetically in a fast-paced environment, efficiently handling multiple tasks
- Successfully operate with a significant level of independence in the management of day-to-day duties and responsibilities
- Lead by positive example professionally and personally
- Respond to change and constructive feedback in a positive and productive way
- Emphasize exceptional customer service
- Demonstrate effective organization and attention to small, yet critical, details
- Demonstrate excellent problem solving and negotiation skills
- Bachelor’s degree in sports management or a related field, or an equivalent combination of education and experience, is required.
- Minimum of two years of large-scale event management experience is required.
- Proven leadership and effective communication experience in managing large groups of people in a fast-paced environment.
- Excellent verbal and written communication skills, including speaking in front of large groups, as conducting training will be required.
- Ability to help create and understand event budgets and EBITDA targets.
- Excellent computer skills with proficiency in Microsoft Word and Excel.
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