OFFICE ASSOCIATE

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [email protected] or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

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Date: Jun 18, 2026

Location

Chicago, IL, US, 60602

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Opening Date: 06/24/2026

Closing Date: 07/08/2026

Agency: Department of Human Services

Class Title: OFFICE ASSOCIATE - 30015

Skill Option: Keyboarding

Bilingual Option: None

Salary: Anticipated Salary (Eff 7/1/26) $4,144-$5,429/month ($49,728-$65,148/year)

Job Type: Salaried

Category: Full Time

County: Cook

Number of Vacancies: 2

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction, performs a variety of complex, specialized clerical information and assistance for the Office of General Counsel, Division of Administrative Hearing and Rules, Bureau of Hearings. Answers telephone calls, registers oral requests for hearings in real-time or responds to basic requests about the Bureau, the appeals process and the status of hearings. Screens materials for presence of required information, verifies that data is accurate, and attaches those materials to the appropriate file, either in paper or electronic format. Registers newly filed written appeals by electronic data entry.

Essential Functions

Under direction, performs a variety of complex, specialized clerical information and assistance for the Office of General Counsel, Division of Administrative Hearing and Rules, Bureau of Hearings.

Answers telephone calls, registers oral requests for hearings in real-time or responds to basic requests about the Bureau, the appeals process and the status of hearings.

Screens materials for presence of required information, verifies that data is accurate, and attaches those materials to the appropriate file, either in paper or electronic format.

Registers newly filed written appeals by electronic data entry.

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge, skill and mental development equivalent to completion of high school.

Requires two (2) years of office experience.

Requires ability to keyboard accurately at 45 wpm.

Conditions of Employment

Requires basic proficiency in software applications such as Microsoft Word, Excel, Microsoft Outlook, and on-line databases with scanning functions.

• All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon.-Fri., 8:30am-5pm; 1 hour unpaid lunch

Headquarter Location: 69 W Washington St, Chicago, Illinois, 60602

Office of General Counsel (20111)

Division of Administrative Hearings and Rules

Bureau of Hearings (37008)

Work County: Cook

Agency Contact: ***email_hidden***

Posting Group: Office & Administrative Support; Social Services

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

A Pension Program

Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

3 Paid Personal Business Days annually

12 Paid Sick Days annually (Sick days carry over from year to year)

10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

13 Paid Holidays annually, 14 on even numbered years

Flexible Work Schedules (when available dependent upon position)

12 Weeks Paid Parental Leave

Deferred Compensation Program - A supplemental retirement plan

Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

Federal Public Service Loan Forgiveness Program eligibility

GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans

5% Salary Differential for Bilingual Positions

Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

APPLICATION INSTRUCTIONS

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

[email protected]

[email protected]

Nearest Major Market: Chicago