Intake and Receptionist

:

: Assist in the provision of high-quality trauma-informed counseling and advocacy services to survivors of sexual abuse/assault and their non-offending family members. Supports routine office operations.

KEY RESPONSIBILITIES:

Direct Service

• Handle intake phone calls, schedule appointments, take messages, and manage all aspects of client scheduling and referral process.
• Respond timely to survivors' requests for service in accordance with PCASA policies.
• Assists advocacy staff with medical follow-up calls.
• Maintains supply rooms.
• Meet and greet survivors and visitors and provide information as requested.
• Provide support for various clinical and prevention initiatives.
• Participate in community engagement and advocacy for survivors, including participation in community events that support survivors and raise awareness.

• Provide support to Directors with photocopying, faxing, mailings, and other administrative tasks.
• Assist the Counseling Manager in the maintenance of confidential client files.
• Attend staff meetings and staff training and demonstrate an interest in continued education.
• Complete the required number of direct service hours based on ICASA requirements.
• Maintain accurate statistical records related to all direct service activities.
• Other duties as may be assigned or required for the position.

Office Support

• Handles administrative support duties such as document preparation, photocopying, and filing.
• Maintains invoice files.
• Prepare and make bank deposits.
• Perform routine office tasks as directed including maintenance of waiting rooms and common areas.
• Other duties as assigned

QUALIFICATIONS :

• Bachelor's degree required.
• Excellent written and verbal communication skills.
• Ability to interact effectively, compassionately, and professionally with clients and referral community.
• Superior time management and multitasking abilities, comfortable working independently.
• Positive, friendly, upbeat attitude.
• Ability to maintain confidentiality of information and work autonomously to prioritize and meet deadlines.
• Strong computer skills (MS Office, including Word, Excel, PowerPoint).
• Experience working in a social service or customer service capacity preferred.

WORK SCHEDULE: Monday- Thursday 9-5. Occasional evening or Saturdays may be required.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 28 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Springfield, IL 62701: Relocate before starting work (Required)

Work Location: In person