Server Assistant

General Description: Acts as an assistant to the Server during service. Performing tasks such as serving water to guests, refilling glasses as needed, clearing, cleaning, resetting, and maintaining tables.

Specific Tasks:

• Obtain service area assignments at the beginning of each shift.

• Maintain constant communication with the Server in your assigned section, keeping tabs on where each of your tables is in their meal.

• Promptly greet guests as they are seated and offer Bottled water or still water when applicable.

• Refill water when needed.

• Perform serving. Cleaning or stocking duties to facilitate customer service.

• Inform the Server of any questions or needs the guests may have.

• Set tables with clean glassware and tableware to the standard set by the restaurant.

• Clear tables after guests leave, wipe tables and seats with “table turners”, and clean the floor under and around tables. Always use a tray when clearing an empty table.

• Remove empty serving dishes, used silverware, and plateware between courses, and provide clean tableware for their next course.

• Notifying management of dishes that are not eaten.

• Remove empty glassware when needed, always using a tray.

• Maintain overall cleanliness of tables while guests are dining.

• Scrape and stack dirty dishes in the dish station according to the restaurant standards to reduce breakage.

• Maintain the cleanliness and organization of the dish and staging areas.

• Stock the service stations and kitchen with clean glassware and tableware during service.

• Assist with cleaning up spills or broken glass in the restaurant.

• Make and serve coffee drinks ordered by the server when requested

• Maintain adequate supplies in service stations.

• Assist with polishing when needed.

• Complete daily opening & closing “side work” assigned by management.

• Attend all scheduled meetings and offer suggestions for improvement.

• Fill in when needed to ensure guest service standards.

• Take guests’ allergies with the utmost seriousness and comply with the Allergy Protocol set by the restaurant

• Comply with all safety and sanitation (including handwashing) guidelines and procedures

• Boka Restaurant Group operates on a seven-day-per-week schedule; consistent and reliable attendance is mandatory.

Physical Requirements:

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds

• Safely and effectively use all necessary tools and equipment

• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven, and slick surfaces

Expectations:

• Hospitable : We are known for exceptional guest service in all of our pursuits, and it is your job to uphold these high standards, and to find ways to go above and beyond the guests’ expectations.

• Positive, Personable, and Professional . As we all work closely together, we always want to bring positive energy to the group. It is important to clearly, politely, directly and effectively communicate with your team, managers, and guests.

• Flexible . This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it benefits the Group as a whole.

• Accountable and Responsible. We each hold ourselves accountable to follow through on all commitments with a sense of urgency and consistency. It is important to be accountable for your actions.

• Solution Orientated . We work in an extremely fast-paced environment and many aspects of our careers require quick thinking and the ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem and offer thoughtful, achievable, and appropriate solutions

• Ambitious and Self Aware . We look for employees who know their self-worth and are excited about their career day in and day out. It is important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within your roll and continue to move forward within the company.