Member Story Coordinator

Member Story Coordinator

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic compassionate and personal service in the name of Christ to enable and inspire members to provide for one anothers medical needs through prayer encouragement and financial support.

From demonstrating Christ-centered compassion to modeling best practices in health care sharing Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

Summary

To serve the members of Samaritan Ministries International by capturing curating and communicating the stories that reflect Gods provision and the impact of the Legacy and REDEEM HealthShare Programs. The Member Story Coordinator partners with the Creative Services Manager to identify meaningful member experiences verify their details and prepare them for use across internal and external channels. This role helps ensure that every shared story is accurate uplifting and aligned with the ministrys missionencouraging both members and staff through authentic testimony and storytelling that celebrates how believers care for one another in times of need.

Competencies

• Acting with Integrity Empathy and Compassion
• Collaborating with Others
• Neighbor Focus
• Pursuing Excellence
• Branding and Positioning
• Content Marketing
• Writing Skills
• Digital Literacy
• Attention to Detail
• Relationship Management

Key Responsibilities

• Work with the Creative Services Manager to identify collect and document member stories that reflect the ministrys mission and Gods provision through the Samaritan and REDEEM communities.
• Review Legacy and REDEEM member comments and submissions to find stories that align with marketing pillars and highlight the Lords work through members experiences.
• Receive and organize new story submissions from Member Services Advocates and Member Advisors ensuring all entries are properly logged and trackable.
• Read and assess all incoming member stories from designated sources such as the Member Story email address Dash and Member Center within REDEEM.
• Participate in occasional travel opportunities to capture member stories or interviews firsthand when needed.
• Verify story details for accuracy including member status location and context while maintaining confidentiality and integrity in all communications.
• Communicate directly with members to confirm details conduct interviews and request or collect signed media release forms.
• Catalog approved quotes comments and stories in an organized and searchable format serving as the central source for all member story materials.
• Prepare and pre-press member story materialsincluding quotes stories comments photos and video assetsfor use by the Creative Services team.
• Collaborate with the Creative Services Manager and Marketing to plan how and where each story will be shared across ministry communication channels.
• Provide curated member content and materials for internal communications such as staff meetings or newsletters to encourage and inspire team members through the impact of the ministry.

Qualifications and Experience

• Two-year degree from an accredited university or the equivalent combination of education and experience.
• Staff are required to possess applicable knowledge to bring value to SMI in this role know and utilize resources well ask questions to ensure full understanding. gain and retain knowledge to keep up with changes and accept and engage with training to grow knowledge for current and future responsibilities.
• Proofreading and editing (Advanced)
• Familiarity and use of culturally trending words (Intermediate)
• Proper grammar spelling (Advanced) punctuation and vocabulary
• Storytelling and Editorial Judgement

Additional Information

• Tasks are normally conducted in a regular office environment requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position often standing or sitting for prolonged periods.
• Staff will observe safety principles while performing the duties of the position.
• Staff will be required to travel and have a valid drivers license.
• May need to lift and move items up to 35 lbs on occasion.
• Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends. This position requires an active commitment to the mission and values of the course of performing job duties the employee will act in a manner that is Christ-honoring as well as Christ-like demonstrating a personal Christian faith and witness in all interpersonal interactions.

Pay Range: $48600-$69900 Starting pay usually falls within the lower half of the pay range and is determined by experience skills and education.

Benefits Include:

• Performance-based incentive pay
• SMI Membership with monthly healthcare bonus
• Health Insurance: MEC plan with employer HSA contribution
• 401K Retirement plan with employer contribution
• Life Insurance
• Short-term disability
• Dependent Care Flexible Spending Account
• Time Off: 9 company paid holidays 5 missions days accrued annually maternity and paternity leave FMLA Bereavement and weekly accrued PTO (40 hours to use after 30 days 80 hours accrued for 48 weeks)
• Health club or home workout benefits for participating staff
• Formal staff development and leadership training
• Spiritual support and counseling through our staff support office
• Repeatedly certified as a Best Christian Workplace

Required Experience:

IC