Customer Care Trainer

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

About This Role:

• The Customer Care Trainer plays a key role in preparing our global Customer Care teams to support patients and accounts with empathy and excellence.

• The trainer will support a global Customer Care organization operating across five countries, collaborating with internal teams in the US, UK, and Philippines, and BPO partners in the Philippines, Jamaica, and Malaysia.

Essential Duties and Responsibilities:

• Run the full new-hire program end-to-end (Phase 1: Patient, Phase 2: Account)

• Coordinate and facilitate multiple trainings; use approved AI tools

• Create and maintain training content (KB articles, decks, simulations, AI aids)

• Deliver high-quality facilitation (remote + occasional in-person)

• Document training in Workday Learning

• Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders

• Uphold standards & compliance

Experience and Minimum Qualifications:

• Bachelor’s degree or equivalent experience

• Minimum 3 years training experience

• Strong facilitation & presentation skills

• Required tools: Microsoft 365, Teams, Zoom, Workday Learning, approved AI tools

• Based in U.S.

Knowledge, Skills and Abilities:

• End‑to‑end training facilitation & program management

• Content creation & maintenance skills

• Strong virtual & in‑person facilitation skills

• Cross‑functional collaboration & communication

• Calm, professional, and consistent performance under pressure

Work Environment / Other Requirements:

Primarily remote, with limited in-person events in Deerfield, IL or San Francisco, CA.

What’s In It for You:

This role gives you the chance to shape the customer experience by building a learning culture that directly empowers teams across multiple countries and cultures. You’ll use your creativity to design engaging training experiences while collaborating with diverse, global partners. It’s a dynamic, high‑impact opportunity where your work directly elevates the skills, confidence, and empathy of customer care team members worldwide.

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY .

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