Dealer Support - Customer Service Representative
LaSalle Network is partnering with a reputable water solutions company that is looking to hire a Dealer Support Customer Service Representative.
This employee serves as a point of contact for customers, dealers, and internal partners, delivering timely, professional support via phone and email. This role focuses on high-volume call handling, accurate order entry, and effective issue identification while routing inquiries to the appropriate teams. Key Responsibilities:Service incoming customer phone calls and emails in a professional and efficient manner
Direct callers to the appropriate department or resource based on inquiry type
Identify calls or emails requiring escalation and route appropriately
Handle an average of 125 customer calls per day while maintaining service quality.
Provide basic sales support to customer and dealer accounts.
Requirements:
High School Diploma required, Bachelor’s degree preferred
1+ year of experience managing inbound calls
3+ years of customer service experience
Experience or familiarity with ERP/order entry systems preferred
Experience working in Automatic Call Distributor (ACD) environments preferred
Comfortable learning and navigating new software applications.
Basic data entry skills with a strong focus on accuracy.
Experience with Outlook email and familiarity with Microsoft Excel.
Logistics
Pay Rate: $22.00 per hour
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Employment Type: Temporary
Location: Hybrid, 2 days remote and 3 days onsite in Rosemont, IL
Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
If you are a customer-focused professional seeking an opportunity to enhance your customer service skills, we encourage you to apply today.
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