Director, HR Shared Services North America

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Director, HR Shared Services (HR Operations) North America

As the Director of HR Shared Services , you’ll lead our North America HR Shared Services and Payroll teams, driving operational excellence, employee experience, and compliance. You’ll oversee service delivery, optimize processes, and ensure payroll accuracy across the U.S., Canada, and Mexico - all while fostering a high-performing, people-first culture.

WHAT YOU’LL DO:

• Lead core HR service delivery (onboarding, offboarding, employee data & document management).
• Oversee North America payroll operations, ensuring accuracy, timeliness, and compliance.
• Define and track KPIs and SLAs; translate data into actionable insights for leadership.
• Manage case management systems and knowledge bases to support employee inquiries.
• Drive process improvements through automation, standardization, and employee feedback.
• Partner with Finance, Legal, and external vendors to meet tax, audit, and regulatory requirements.
• Manage vendor relationships and performance (e.g., payroll providers, service centers).
• Collaborate with global HR leaders to align service models while ensuring local compliance.
• Evaluate and implement tools that enhance efficiency and employee experience.
• Provide reporting on service performance, trends, and compliance (e.g., EEO, AAP, timekeeping).
• Lead and develop a team of approximately 25 across the U.S., Canada, and Mexico (including Tier 1 & 2 HR and Payroll).
• Manage team performance, development, and key people processes (e.g., succession, salary planning).
• Own HR Ops budget and headcount planning in alignment with the annual operating plan.

WHAT YOU’LL NEED:

• Bachelor’s degree in HR, Business, Finance, or related field.
• 10+ years of progressive HR experience, including 5+ years in HR Ops or Payroll leadership.
• Experience leading regional or global HR service delivery and payroll operations.
• Strong knowledge of HRIS (SAP SuccessFactors preferred) and payroll systems (ADP preferred).
• Proven ability to lead teams, manage change, and drive continuous improvement.
• Familiarity with compliance, audits, and regulatory reporting across multiple geographies.
• Strategic mindset with strong communication and stakeholder management skills.

WHERE YOU’LL WORK:

• This is a hybrid role based in Downers Grove, IL. The required office days are Tuesday, Wednesday, Thursday each week.

PAY & BENEFITS:

• The salary range for this position is $158,500 - $206,000 and is eligible for incentive pay
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location
• Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs; union benefits vary in accordance with the respective CBA

WHAT YOU CAN EXPECT:

• To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company
• To be rewarded for your contributions with a targeted annual company bonus (if applicable to your role) and annual salary reviews ; union benefits vary in accordance with the respective CBA
• Competitive pay and benefits including Unlimited Time Off as business allows, and 8 paid holidays!

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

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