Software Support Analyst

Midtown is seeking a Software Support Analyst to join our world-class team at our Chicago headquarters.

The software support team is based in our HQ office in Chicago (3611 N Kedzie Ave.) and supports all club locations.

• The role is hybrid work-from-home and required to also come in the office in Chicago 2 days per week (Monday/Tuesday)

• The position is based in the Chicago area and will involve limited travel to Midtown club locations

The Position

The Software Support Specialist will provide a high standard of service and training for our club associates. This position is an important link to give our associates the knowledge to use a variety of software solutions that span member management, food & beverage services, hotel/property management, and spa bookings. Helping support these systems will allow us all to give our members the best experience possible.

The primary responsibilities are:

• Providing software support to club associates, empowering them to use our software systems effectively and efficiently

• Troubleshooting software problems related to our solutions.

• Ongoing training and support for our member management systems called CSI Spectrum and Club Automation, both created by Daxko.

• Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants.

• Working directly with fellow associates within the IT department (Infrastructure, Development, and Business Analysis).

• Evaluating, implementing, and training associates on new features of the software.

• Working with the club business units when business practices are not in line with corporate policy.

• Making recommendations for improvements or changes to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system of Workday.

• Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate.

• Occasionally need to work outside normal business hours to meet business needs.

• Occasionally need to travel (up to 20%) to our offices in the US and Canada when required.

Software Support Specialist requirements:

• Bachelor’s degree in business, accounting, IT, or have equivalent work experience.

• Actively demonstrate our key employee core values of being kind, winning together, passionate about helping others, and better than yesterday.

• Possesses at least two years of ERP software support (CSI Spectrum, Club Automation, Silverware, Maestro, or Book4Time knowledge a plus, but not required).

• Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus).

• Understands basic accounting principles.

• Has exceptional verbal and written communication skills.

• Can help create and execute action plans that lead the team toward objectives set forth by executive leadership.

• Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service.

• Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications.

• Has excellent analytical, organizational and communication skills, both oral and written.

• Is highly self-motivated and works well individually, and with teams.

• Is energized and dedicated to being proficient at problem solving software support to club associates, empowering them to use our software systems effectively and efficiently.

Associate Benefits

Members of the Midtown team receive:

• Salary Range: $75,000-85,000. The actual compensation will depend on experience, and/or additional skills you bring to the table.

• Complimentary club membership

• Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates. 

• You may also visit:

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.