Front Office Manager
Front Office Manager The Front Desk Supervisor’s responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training, counseling, training and scheduling may be required. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Benefits:
- Employer Matching 401K Retirement Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- FREE life insurance
- Vacation Pay
- Holiday Pay
- Management training
- Oversee all aspects of the Front Desk team including training, coaching/counseling, and possibly scheduling
- Assist GM/AGM in meeting company and brand standards along with reporting accuracy/deadlines
- Provide a welcoming environment at all times
- Courteous phone etiquette
- Computer literacy
- Ability to effectively communicate with guests in a professional manner
- An energetic and outgoing personality
- Handle cash and credit cards accurately
- Demonstrate teamwork
- Protect guest information and ensure privacy
- Attempt to resolve complaints immediately and take ownership of situations
- Respond to brand and social media reviews.
- Complete all Brand and Company Training in a timely manner
- Strive to achieve 100% guest satisfaction
- Flexibility to work in shifts and report for scheduled shifts
- Ability to work with little or no supervision while meeting high-performance standards
- Excellent organization skills
- Ability to follow instructions
- High School Diploma or GED
- Work experience in Customer Service in the Hospitality Field
- Experience with hotel operation systems
- Be Transparent and Accountable
- Be Actively Curious
- Embrace Growth
- Create Value for Stakeholders
- Commit and Care
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