User Support Specialist

User Support Specialist Location Hybrid work in Chicago, IL :

Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country - creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you'll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don't meet 100% of the qualifications. If this statement resonates with you, don't be so hard on yourself—apply for the job!

User Support Specialist (Help Desk)

We have a career opportunity for a User Support Specialist with experience in Help Desk, computer/equipment deployment, software support and upgrades, onboarding/offboarding employees. This person will work on a team and play a key role in managing the day-to-day operations of providing user support and onboarding support to our 45+ locations throughout the US.

Location: This position has the opportunity to work 100% remote or as a hybrid work schedule in one of Benesch's office locations.

Your Impact and Responsibilities:

• Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed.
• Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system.
• Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided.
• Partner with the Program Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firmwide updates, hot fixes, and patches.
• Partner with the Infrastructure group to escalate unresolved issues.
• Assist with documentation of technical solutions.

What You Will Need:

• B.S. degree from an accredited university/college
• Minimum of two years experience with hardware and software support
• Minimum of two years of Office 365/Teams experience
• Experience in tier 1 help desk support preferred and familiarity with Windows operating systems.
• Ability to prioritize and multi-task, problem solving skills, and excellent written and communication skills.
• Basic networking and connectivity troubleshooting knowledge.

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Explore the Benefits of Working at Benesch!

At Benesch, we prioritize the health and wellness of our employees, understanding that their well-being is crucial for both personal and professional success. We offer a range of benefits for eligible employees, including insurance, retirement plans, and wellness programs. Our Total Rewards package is designed to support a healthy lifestyle and can be customized to meet the needs of our employees and their families. Click here to learn more about some of the benefits of working at Benesch!

Professional Development

• Opportunities for management and leadership development at all levels, including executive coaching and leadership development for Team Leaders, Group Managers, Division Managers, and Executive Leaders
• Tuition reimbursement for job-related courses
• Ongoing professional development through resources like Red Vector, LinkedIn Learning, technical team meetings, knowledge-sharing training sessions
• Personalized training and career development plans with your manager
• Funding for training, committee work, professional organization memberships, and licenses/certifications
• Support for active participation in professional organizations to foster leadership and community engagement

Retirement Benefits

• Access to valuable retirement planning tools, education, and individual meetings with plan advisors at no charge
• Potential for Benesch to contribute up to 9% of your gross compensation to your retirement plan (5% profit-sharing contribution to your 401(k) plan, regardless of your own contributions & 80% match on your contributions, up to a maximum company contribution of 4%)

Work/Life Balance

• Flexible work schedules and hours, including work-from-home options (dependent on the role)
• Generous Paid Time Benefits (PTB) that increase with your career
• Immediate use of annual PTB; no accrual needed with the ability to bundle time-off plans for extended vacations or life events
• Ten days of paid parental leave for birth, adoption, or foster placement

Employee Engagement

• At Benesch, we encourage our team members to extend their impact beyond their core responsibilities. Join our employee resource groups and committees to enhance your work-life balance and contribute to our community-focused initiatives. We support a variety of programs including community service, student scholarships, and matching gift opportunities, reflecting our commitment to a vibrant and diverse workplace.

If you are based in California, we encourage you to read this important information for California residents linked here.

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws.

Know your Rights: Workplace Discrimination is Illegal

We will be accepting applications on an ongoing basis until a candidate is found.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing [email protected]. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

Recruiters or staffing agencies: Benesch is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a Benesch employee without a recent, current, and fully executed agreement on file. Please direct all communications to the HR team at [email protected]