Parts Counter Professional

Job Description

Job Description

Benefits:

• Access to multiple career paths, growth, and development opportunities
• Flexible schedule options (where applicable)
• Employee discount
• Paid time off and paid holidays
• 401(k) retirement plan, with match available at some locations
• Health, dental, and vision insurance

Parts Counter Professional
About the Role
Our key to serving the community starts with our Counter Sales team people who deliver excellent customer service with a positive attitude and a willingness to learn. As a Parts Counter Professional, youll be the go-to expert at the counter, helping customers find the right automotive parts, processing orders accurately, and keeping operations running smoothly.

No extensive knowledge of auto parts? No problem. Well teach you everything you need to know about NAPA KNOW HOW its the reason our customers keep coming back. Were looking for eager learners who want to grow their knowledge in the automotive world and build a career with a stable, nationally recognized brand.

Store location: 303 N Gilbert Danville, IL 61832

What Youll Be Doing

• Greet customers and assist them in identifying and purchasing the correct auto parts
• Answer incoming calls and provide knowledgeable, friendly customer support
• Accurately place, process, and fulfill parts orders in a timely manner
• Pull and prepare inventory orders for customer pick-up or delivery
• Utilize inventory, catalog, and POS systems efficiently
• Support teammates when working with customers and during busy periods
• Assist with stocking and maintaining store organization as part of daily tasks
• Communicate clearly and professionally with customers, teammates, and management
• Maintain a safe, positive, and respectful workplace
• Take on additional responsibilities as assigned by management

What Youll Need

• Positive attitude, professional conduct, and strong work ethic
• Customer service skills, availability for local delivery, opening, and closing the store
• Availability to work Monday-Friday and every other weekend
• Strong written and verbal communication skills
• Willingness to learn and grow in the automotive industry
• Ability to thrive in a fast-paced environment
• Flexibility to be cross-trained and assist in different areas of store operations
• Basic math skills for order processing and transactions
• Ability to read and understand safety rules, operating instructions, and procedure manuals
• Available to work weekends on a rotating schedule
• Valid drivers license
• Must be 18 years or older
• Prior automotive or parts experience is a plus, but not required

Physical Requirements
This is an active, hands-on role. Candidates must be able to:

• Stand and walk for the duration of the shift
• Frequently lift up to 50 lbs and occasionally up to 75 lbs
• Bend, reach, climb stairs, and pull parts as needed throughout the shift
• Perform repetitive tasks with accuracy and attention to detail

Compensation: $16/hr- $20/hr based on experience. Opportunities for higher range of pay if qualified in shift management.