Service Manager

Job Description

Job Description

ARNIE BAUER CHEVY GMC IS SEEKING AN EXPERIENCED AND PROACTIVE SERVICE MANAGER TO LEAD OUR FIXED OPERATIONS TEAM. THIS ROLE IS CRUCIAL AS WE NAVIGATE THE UNIQUE CHALLENGES OF OUR CURRENT LOCATION WHILE PREPARING FOR A MAJOR EXPANSION INTO A MUCH LARGER, MODERN FACILITY. THE IDEAL CANDIDATE WILL HAVE A STRONG BACKGROUND IN SERVICE OPERATIONS, LEADERSHIP, AND CUSTOMER SATISFACTION—AND BE READY TO DRIVE PERFORMANCE TODAY WHILE HELPING BUILD THE SERVICE DEPARTMENT OF TOMORROW.

KEY RESPONSIBILITIES:

• OVERSEE ALL DAILY SERVICE DEPARTMENT OPERATIONS, INCLUDING SCHEDULING, WORKFLOW, AND TECHNICIAN PRODUCTIVITY

• LEAD, MENTOR, AND DEVELOP SERVICE ADVISORS, TECHNICIANS, AND SUPPORT STAFF

• ENSURE AN EXCEPTIONAL CUSTOMER EXPERIENCE FROM CHECK-IN TO VEHICLE DELIVERY

• ADDRESS CURRENT LOCATION CONSTRAINTS WITH CREATIVE, CUSTOMER-FOCUSED SOLUTIONS

• MONITOR AND MANAGE KEY PERFORMANCE METRICS (RO COUNT, LABOR HOURS, CSI, ETC.)

• IMPLEMENT STRATEGIES TO DRIVE MORE SERVICE TRAFFIC AND RETAIN CUSTOMERS

• MAINTAIN FULL COMPLIANCE WITH MANUFACTURER AND COMPANY POLICIES AND PROCEDURES

• COLLABORATE WITH OTHER DEPARTMENTS TO SUPPORT OVERALL DEALERSHIP PERFORMANCE

QUALIFICATIONS:

• PROVEN EXPERIENCE AS A SERVICE MANAGER OR SENIOR SERVICE ADVISOR IN A DEALERSHIP ENVIRONMENT

• STRONG TECHNICAL KNOWLEDGE OF GM VEHICLES AND SERVICE PROCEDURES PREFERRED

• EXCELLENT LEADERSHIP AND ORGANIZATIONAL SKILLS

• ABILITY TO WORK IN A DYNAMIC ENVIRONMENT AND ADAPT TO CHANGE

• HIGH CUSTOMER SERVICE STANDARDS AND PROBLEM-SOLVING ABILITIES

• PROFICIENT WITH DEALERSHIP DMS AND SCHEDULING SOFTWARE TEKION

• STRONG COMMUNICATION AND TEAM-BUILDING SKILLS

WHY ARNIE BAUER CHEVY GMC?
WE’RE A DEALERSHIP ON THE MOVE—LITERALLY. OUR CURRENT STORE PRESENTS UNIQUE CHALLENGES, BUT IT’S ALSO A PLACE WHERE THE RIGHT LEADER CAN MAKE A BIG DIFFERENCE. WITH A LARGER FACILITY ON THE HORIZON, WE’RE LOOKING FOR A SERVICE MANAGER WHO CAN HELP STABILIZE AND GROW OUR OPERATIONS NOW, WHILE PREPARING FOR THE EXPANDED OPPORTUNITY TO COME.

READY TO GROW WITH US? APPLY TODAY AND HELP SHAPE THE FUTURE OF SERVICE AT ARNIE BAUER CHEVY GMC.

BENEFITS

• COMPETITIVE BENEFITS PACKAGE FOR FULL-TIME EMPLOYEES

• ADDITIONAL COVERAGE OPTIONS – INCLUDING ACCIDENT, CANCER, AND DISABILITY INSURANCE

• 401(K) AFTER 1 YEAR OF EMPLOYMENT

• GM EMPLOYEE PRICING ON NEW CAR

• CLOSED ON SUNDAYS

Arnie Bauer is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.