Doorperson - Hilton Chicago

The Hilton Chicago is looking for their next Doorperson to join their team.

Overlooking Grant Park, Lake Michigan, and Museum Campus, you’ll be situated on Michigan Avenue, where incredible experiences are around every corner.

This person will be responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Pay Rate: The hourly rate upon hire is $12.62.
After completion of 90 days of employment, the rate will increase to $13.13.
After completion of 1 year of employment, the rate will increase to $15.45 or the applicable Union rate at the time.

Shift pattern: Person must be able to work a flexible schedule that includes AM, PM, weekends and holidays.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Complimentary meals in the Team Member Restaurant
• Complimentary access to the Hotel Athletic Club
• Medical insurance coverage – for you and your family – subject to Collective Bargaining Agreement rules
• Paid Vacation and Sick or Personal Days, based on Collective Bargaining Agreement rules
• Go Hilton Hotel Discount program: 100 nights of discounted hotel stays
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Continuing Education opportunities
• Career growth and development
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Doorperson, you would be responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet arriving and departing guests, direct traffic at the main entrance and offer luggage assistance to guests
• Read luggage tags and provide claim tickets for accurate delivery of guest items
• Retrieve, move, place and store guest items including, but not limited to, packages, luggage and boxes from vehicles and the luggage storage area
• Arrange guest transportation (i.e. taxi cabs), as needed
• Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!