Customer Service Representative

Customer Service Representative – Technical Support

Location: Rochester, MI or Hoffman Estates, IL

Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST

Employment Type: 2-Year Contract-to-Hire

Pay Rate: $24hr

Work Arrangement: Fully On-Site (No Hybrid or Remote Options)

About the Role

We are seeking a Customer Service Representative to join a dynamic team supporting technical products and services. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring accurate order processing and timely resolution of inquiries. You’ll collaborate with multiple departments to meet customer expectations and maintain high service standards.

Key Responsibilities

• Handle approximately 600 emails and 40–50 calls daily across phone, chat, and email.
• Provide professional and knowledgeable support to internal and external customers.
• Process and verify spare parts and repair orders.
• Generate and deliver accurate quotes.
• Maintain and update customer account information.
• Provide status updates and lead times for parts orders.
• Manage order changes and communicate updates to relevant departments.
• Collaborate with Operations, Accounting, Logistics, and Technical Support teams.
• Expedite resolutions for customer issues and complaints.
• Perform data entry and filing tasks.

Required Qualifications

• 2+ years of customer service experience (Call center preferred; retail or technical backgrounds considered).
• Excellent written and verbal communication skills (strong grammar and punctuation for email communication).
• Strong computer literacy; ability to navigate multiple systems across three monitors .
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Exceptional multitasking, adaptability, and attention to detail.

Preferred Qualifications

• Experience with Oracle or other ERP/CRM systems.
• Associate or Bachelor’s degree.
• Hands-on technical or IT experience.
• Familiarity with parts ordering (e.g., AutoZone, NAPA, Advance Auto Parts).
• Experience in order entry and quote generation.

Why Join Us?

• Standard 40-hour workweek with optional overtime.
• Opportunity for long-term growth through a contract-to-hire arrangement.
• Work in a collaborative, fast-paced environment supporting innovative technology.

This is a Contract to Hire position based out of Hoffman Estates, IL.

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hoffman Estates,IL.

This position is anticipated to close on May 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.