Vice President Director, Technology - AI Customer Solutions

Vice President Director, Technology - AI Customer Solutions

Digitas is seeking a Vice President Director, Technology - AI Customer Solutions to drive technical innovation at the intersection of generative AI, data, and digital marketing. In this pivotal role, you will partner closely with client teams, internal teams and practices to analyze their processes, uncover pain points, and map out opportunities for AI transformation. You’ll explore and evaluate diverse sources of information - including structured data and unstructured content - to design and create bespoke agentic solutions tailored to each unique challenge. While generative AI will be a core focus, your toolbox will also include automation technologies, process/workflow optimization, and the development of new products, platform features or agents.

As an expert in Prompt Engineering, you will bring a deep understanding of how to harness and fine-tune generative models for optimal results. Your relentless curiosity and boundary-pushing mindset will drive you to experiment boldly and identify unconventional approaches that deliver measurable business impact. You will act as a thought leader and hands-on innovator, leveraging the latest advancements in technology to create practical, scalable solutions for our clients and internal teams.

You will serve as a key client partner— contributing to ongoing Digitas AI product and platform development, addressing customer inquiries, and ensuring clients receive exceptional value and support. Your people skills will be equally important as your technical knowledge. Your top-notch communication skills and client-centric mindset will foster strong relationships, solve real client problems leading to client satisfaction, and encourage long-term engagement with our AI solutions.

Why Join Us?

You’ll play a pivotal role in shaping the future of digital experiences and AI-powered solutions for Fortune 500 clients, leveraging cutting-edge technology in a collaborative, agency environment.

Key Responsibilities:

• Supporting organic growth or new business activities such as RFP responses and client pitch development, presentation and follow-up
• Building client relationships and trust, and act as an AI solution expert for their team
• Translate complex technical solutions into easy-to-understand concepts while conveying value and need
• Conducting client walkthroughs of requirements, technology recommendations/POVs and/or live demonstrations of working functionality and capturing feedback
• Partner with client & project teams to define technology roadmaps
• Directing and driving the end-to-end discovery, strategy, and delivery of AI-powered projects using our bespoke generative AI platform
• Gather requirements, architect, prototype, and implement innovative solutions across diverse business use cases
• Collaborate with cross-disciplinary teams—including designers, developers, and strategists—to ideate, develop, and launch new products and experiences
• Partner with clients to understand their evolving generative AI needs and proactively identify opportunities where generative AI or technology can support their business goals
• Lead requirements gathering, use case documentation, and define acceptance criteria in partnership with clients, stakeholders and development teams
• Identify opportunities to expand and enhance core platform and collaborate with platform development team to implement
• Guide teams, including Product Managers, Engineers, and QA Analysts, across the full software development lifecycle (SDLC), ensuring high-quality, timely delivery
• Conduct technology audits, vendor analyses, and help define product roadmaps and technical strategies
• Be a subject matter expert in prompt engineering and generative AI best practices, offering hands-on guidance and training to clients to maximize the value of the platform
• Present complex technical concepts to both technical and non-technical audiences with clarity and confidence
• Stay current with the latest advancements in emergent technologies, protocols, frameworks, best practices and compliance as related to generative AI (for example: CP2A, Responsible AI, MCP, and EvalOps), while identifying opportunities for new processes, functionality and improvement. Maintain strong organizational, time-management, and risk-mitigation practices in a dynamic, fast-paced environment
• Flexibility working with international timezones

Qualifications:

We’re looking for strong, impactful work experience, which typically includes:

• 9+ years in a Product Manager, Product Owner, or Business Analyst role, with significant digital/technology project experience
• 4+ years consulting or working in a digital agency environment
• Bachelor’s degree (or equivalent) in Business or Technology related field preferred
• Robust expertise in Artificial Intelligence and Generative AI, with hands-on experience in designing, deploying, and optimizing solutions
• Proven capability in system/business analysis and driving product development from ideation to launch
• Proficiency in modern AI platforms, tools, and the digital/software development lifecycle
• Excellent analytical, creative problem-solving, and critical thinking skills
• Exceptional communication, presentation, and interpersonal abilities
• Demonstrated leadership in managing multidisciplinary teams and fostering innovation
• Adaptability to handle risk, change, and feedback while maintaining composure under pressure
• Outstanding written and verbal communication skills to support interaction with a variety of team members at different seniority levels and varying degrees of technical understanding
• Experience working directly with senior level clients to gain trust and establish rapport for product management, technology assessment and development work required
• Outstanding technical documenting skills
• Experience using Atlassian tools (JIRA, Confluence) required
• Experience working with remote teams in different time zones required
• Flexibility to travel as needed required

Ready to drive innovation at the forefront of AI? Apply today!

2025-133623

About Digitas:

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Additional Information:

Digitas is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

Compensation Range: $135,375 - $194,460 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 2/1/2026.